Support Engineer
4 settimane fa
Support Engineer – Join to apply for the role at ION We are looking for a Service Specialist to support current and future delivery and maintenance of services. You will play a key role in assisting customers both from technical and functional points of view. Location: Pisa, Milan, Turin offices. Responsibilities Respond to customers’ inquiries relating to technical and functional issues via phone, email, and case management system. Track inquiry resolution progress. Communicate updates effectively and promptly to the client. Build and maintain a knowledge of the supported software, including database structure and configuration files, to assist in issue investigation. Deal with unexpected events or failures that limit clients’ use of the supported systems. Carry out application system checks, aiming to identify and resolve issues before they affect clients. Develop strong working relationships with other departments and third party vendors to assist with the delivery of our service to clients. Support customers on testing new or changed products and services to ensure that they meet defined requirements. Assist with releases and deployments of services components. Participate in all activities related to IT security and cybersecurity, with the aim of mitigating risk and supporting recovery programs for the area of responsibility. Runs system analysis to identify potential issues. Adhere to “best practice” and department procedures for client communications, incident progression and investigation. Participate in the team shift patterns and assist with weekend work and out of hours escalation when required. Qualifications Degree in Computer Science, Computer Engineering or related technical degree or equivalent work experience. Analytical, proactive problem solving, even when under pressure. Good knowledge of Linux (or other Unix) and familiarity at the command line is preferred. Good knowledge of SQL and PL/SQL language. Knowledge of IT security and cybersecurity best practices. Logical approach to troubleshooting and problem solving. Knowledge of financial industry is considered a plus. Excellent written and verbal communication skills in English and Italian. Confident and professional manner. Able to manage own time and a changing workload. Co-operative approach to working with team members and other departments. Able to view situations from a customer perspective and act accordingly. Willingness to work shifts and on weekends. EU Work Permit. Benefits & Additional Information Referrals increase your chances of interviewing at ION by 2x. Get notified about new Support Engineer jobs in Milan, Lombardy, Italy . #J-18808-Ljbffr
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Automation Engineer
2 settimane fa
Milano, Lombardia, Italia Top-engineer A tempo pienoTop Engineer è una società di consulenza specializzata in progettazione elettronica, meccanica e software. Collaboriamo con grandi realtà industriali, offrendo competenze tecniche avanzate e supporto nello sviluppo e nell'ottimizzazione di progetti ad alto contenuto tecnologico.Stiamo cercando per il nostro prestigioso cliente Leonardo US Automation,...
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Ingegnere dei sistemi RF
2 settimane fa
Milano, Lombardia, Italia Top-engineer A tempo pienoTop Engineerè una società di consulenza specializzata in progettazione elettronica, meccanica e software. Collaboriamo con grandi realtà industriali, offrendo competenze tecniche avanzate e supporto nello sviluppo e nell'ottimizzazione di progetti ad alto contenuto tecnologico.Stiamo cercando per un nostro prestigioso cliente, unRF System Engineerda...
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Support Engineer
2 settimane fa
Milano, Lombardia, Italia Hustler Marketing A tempo pienoCompany Introduction: At SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients. What sets us...
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Associate Linux Support Engineer
1 settimana fa
milano, Italia Canonical A tempo pienoJoin to apply for the Associate Linux Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Associate Linux Support Engineer role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and...
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Support Engineer
4 giorni fa
Milano, Italia Ion A tempo pienoSupport Engineer– Join to apply for the role atIONWe are looking for a Service Specialist to support current and future delivery and maintenance of services.You will play a key role in assisting customers both from technical and functional points of view.Location: Pisa, Milan, Turin offices.ResponsibilitiesRespond to customers' inquiries relating to...
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Support Engineer
1 giorno fa
Milano, Italia Ion A tempo pienoSupport Engineer – Join to apply for the role at IONWe are looking for a Service Specialist to support current and future delivery and maintenance of services.You will play a key role in assisting customers both from technical and functional points of view.Location: Pisa, Milan, Turin offices.ResponsibilitiesRespond to customers' inquiries relating to...
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Support Engineer
10 ore fa
Milano, Italia ION A tempo pienoSupport Engineer – Join to apply for the role at ION We are looking for a Service Specialist to support current and future delivery and maintenance of services. You will play a key role in assisting customers both from technical and functional points of view. Location: Pisa, Milan, Turin offices. Responsibilities Respond to customers’ inquiries relating...
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Senior Support Engineer
1 settimana fa
Milano, Italia Bestsecret Group A tempo pienoJoin to apply for the Senior Support Engineer role at BESTSECRET Group BESTSECRET is the leading European online destination for premium and luxury off-price fashion.The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience.Internally, BESTSECRET serves its brand partners by clearing...
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Senior Support Engineer
6 ore fa
milano, Italia BESTSECRET Group A tempo pienoJoin to apply for the Senior Support Engineer role at BESTSECRET GroupBESTSECRET is the leading European online destination for premium and luxury off‑price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high‑end shopping experience. Internally, BESTSECRET serves its brand partners by...
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Customer Support Engineer
3 giorni fa
Milano, Italia Sécheron Hasler Group A tempo pienoWith over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation. Safety meets innovation in our Electrical Safety...
