Senior Support Engineer

1 settimana fa

Milano, Italia Bestsecret Group A tempo pieno

Join to apply for the Senior Support Engineer role at BESTSECRET Group BESTSECRET is the leading European online destination for premium and luxury off-price fashion.The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience.Internally, BESTSECRET serves its brand partners by clearing overstock at scale with minimum visibility and maximum brand equity protection.The unique business model is based on its closed, invitation-only membership, longstanding brand partner and customer relationships, and a tech-focused mindset.BESTSECRET has a strong track record of profitable growth, generating preliminary revenues of approximately EUR 1,415 million in **** and employing around 2,300 people from over 90 nations.The Senior Support Engineer will act as an interface between business departments and the related IT teams in the areas of Webshop, Content Production, and Campaign Planning.The role is responsible for independent and preventive troubleshooting using existing monitoring systems, and serves as the central point of contact for service and fault requests related to internal software applications.Responsibilities Supporting campaign management with technical implementation Single point of contact for support requests related to service requests, incidents, bugs and problems with the related (web) applications, reacting within mandatory SLAs Documentation and ticket processing in Jira and ServiceNow Prioritization, planning and implementation of necessary measures for operational service requests Independently managing the prioritization and fixing of problems with support from the development team or other technical departments Managing bulk database reports or updates using SQL Creation and maintenance of process definitions in the knowledge database Management of user accounts Qualifications Sound SQL experience, including querying and analyzing data Incident management and process understanding Experience with ticket systems Knowledge of agile methods Practical experience with scripting, bulk data handling, Git, Jira, Confluence, ServiceNow Strong English skills required; German is a plus At BESTSECRET, diversity isn't just a trend – it's our professional philosophy.We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated.Applicants from all backgrounds, experiences and perspectives are welcome to join our mission toward a more vibrant and inclusive future.Get notified about new Senior Support Engineer jobs in Milan, Lombardy, Italy .#J-*****-Ljbffr

  • Senior Support Engineer

    6 ore fa

    milano, Italia BESTSECRET Group A tempo pieno

    Join to apply for the Senior Support Engineer role at BESTSECRET GroupBESTSECRET is the leading European online destination for premium and luxury off‑price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high‑end shopping experience. Internally, BESTSECRET serves its brand partners by...

  • Automation Engineer

    2 settimane fa

    Milano, Lombardia, Italia Top-engineer A tempo pieno

    Top Engineer è una società di consulenza specializzata in progettazione elettronica, meccanica e software. Collaboriamo con grandi realtà industriali, offrendo competenze tecniche avanzate e supporto nello sviluppo e nell'ottimizzazione di progetti ad alto contenuto tecnologico.Stiamo cercando per il nostro prestigioso cliente Leonardo US Automation,...

  • Senior Support Engineer

    10 ore fa

    Milano, Italia BESTSECRET Group A tempo pieno

    Join to apply for the Senior Support Engineer role at BESTSECRET Group BESTSECRET is the leading European online destination for premium and luxury off‑price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high‑end shopping experience. Internally, BESTSECRET serves its brand partners by...

  • Senior Support Engineer

    9 ore fa

    Milano, Italia BESTSECRET Group A tempo pieno

    Join to apply for the Senior Support Engineer role at BESTSECRET Group BESTSECRET is the leading European online destination for premium and luxury off‑price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high‑end shopping experience. Internally, BESTSECRET serves its brand partners by...

  • Senior Technical Support Engineer

    3 settimane fa

    Milano, Italia agap2 Italia A tempo pieno

    CHI SIAMO AGAP2 è un gruppo europeo di consulenza ingegneristica e operativa facente parte del Gruppo MoOngy. Ruolo: CHI SIAMO AGAP2 è un gruppo europeo di consulenza ingegneristica e operativa facente parte del Gruppo MoOngy. Ruolo: Senior Technical Support Engineer Descrizione del ruolo Il/la Senior Technical Support Engineer sarà responsabile di...

  • Senior Sales Engineer

    1 settimana fa

    milano, Italia Rocket Software A tempo pieno

    Join to apply for the Senior Sales Engineer role at Rocket Software.It’s fun to work in a company where people truly BELIEVE in what they’re doing!Job Description SummaryThe Senior Sales Engineering role will support

  • Senior Software Engineer

    3 settimane fa

    Milano, Italia W EXECUTIVE S.R.L. A tempo pieno

    Senior Software Engineer Per conto di un’innovativa startup nel settore EdTech, siamo alla ricerca un Senior Software Engineer da inserire in un team giovane e dinamico. La risorsa, in collaborazione diretta con il CTO, sarà protagonista nello sviluppo di piattaforme digitali scalabili e nell’ideazione di soluzioni che migliorano concretamente...

  • Senior Technical Support Engineer

    11 ore fa

    Milano, Italia Agap2 Italia A tempo pieno

    CHI SIAMOAGAP2 è un gruppo europeo di consulenza ingegneristica e operativa facente parte del Gruppo MoOngy.Ruolo: CHI SIAMOAGAP2 è un gruppo europeo di consulenza ingegneristica e operativa facente parte del Gruppo MoOngy.Ruolo: Senior Technical Support EngineerDescrizione del ruoloIl/la Senior Technical Support Engineer sarà responsabile di fornire...

  • Senior IT Support Engineer – Windows, AD

    1 settimana fa

    Milano, Italia Hexagon AB A tempo pieno

    A global leader in digital reality solutions is seeking an IT Support Senior Engineer located in Italy or Spain. The role involves troubleshooting, providing end-user support, and managing logged customer issues in a service desk environment. Ideal candidates should have experience in Windows Administration and Networking, ITIL tools, and strong...

  • Senior Solutions Engineer

    2 settimane fa

    Milano, Italia Netapp A tempo pieno

    Title: Senior Solutions Engineer Location: Schiphol-Rijk, NL, **** BH Requisition ID: ****** Job Summary As a Senior Solutions Engineer (SE) in NetApp's Sales function, you are responsible for technical selling of NetApp's Products or 5 years and a Master's degree.Job Segment: Network, Virtualization, Engineer, Pre-Sales, Systems Engineer, Technology,...