Senior Support Engineer
6 giorni fa
Join to apply for the Senior Support Engineer role at BESTSECRET Group BESTSECRET is the leading European online destination for premium and luxury off‑price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high‑end shopping experience. Internally, BESTSECRET serves its brand partners by clearing overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed, invitation‑only membership, longstanding brand partner and customer relationships, and a tech‑focused mindset. BESTSECRET has a strong track record of profitable growth, generating preliminary revenues of approximately EUR 1,415 million in 2024 and employing around 2,300 people from over 90 nations. The Senior Support Engineer will act as an interface between business departments and the related IT teams in the areas of Webshop, Content Production, and Campaign Planning. The role is responsible for independent and preventive troubleshooting using existing monitoring systems, and serves as the central point of contact for service and fault requests related to internal software applications. Responsibilities Supporting campaign management with technical implementation Single point of contact for support requests related to service requests, incidents, bugs and problems with the related (web) applications, reacting within mandatory SLAs Documentation and ticket processing in Jira and ServiceNow Prioritization, planning and implementation of necessary measures for operational service requests Independently managing the prioritization and fixing of problems with support from the development team or other technical departments Managing bulk database reports or updates using SQL Creation and maintenance of process definitions in the knowledge database Management of user accounts Qualifications Sound SQL experience, including querying and analyzing data Incident management and process understanding Experience with ticket systems Knowledge of agile methods Practical experience with scripting, bulk data handling, Git, Jira, Confluence, ServiceNow Strong English skills required; German is a plus At BESTSECRET, diversity isn’t just a trend – it’s our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join our mission toward a more vibrant and inclusive future. Get notified about new Senior Support Engineer jobs in Milan, Lombardy, Italy . #J-18808-Ljbffr
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Senior Support Engineer
6 giorni fa
milano, Italia BESTSECRET Group A tempo pienoJoin to apply for the Senior Support Engineer role at BESTSECRET GroupBESTSECRET is the leading European online destination for premium and luxury off‑price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high‑end shopping experience. Internally, BESTSECRET serves its brand partners by...
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Senior Support Engineer
5 giorni fa
Milano, Italia Bestsecret Group A tempo pienoJoin to apply for the Senior Support Engineer role at BESTSECRET GroupBESTSECRET is the leading European online destination for premium and luxury off-price fashion.The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience.Internally, BESTSECRET serves its brand partners by clearing...
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Senior Support Engineer
6 giorni fa
Via Milano, Italia BESTSECRET Group A tempo pienoJoin to apply for the Senior Support Engineer role at BESTSECRET GroupBESTSECRET is the leading European online destination for premium and luxury off‑price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high‑end shopping experience. Internally, BESTSECRET serves its brand partners by...
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Senior Support Engineer
5 giorni fa
Milano, Italia Bestsecret Group A tempo pienoJoin to apply for theSenior Support Engineerrole atBESTSECRET GroupBESTSECRET is the leading European online destination for premium and luxury off-price fashion.The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience.Internally, BESTSECRET serves its brand partners by clearing...
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Senior Support Engineer: Lead Complex Solutions
2 settimane fa
Milano, Italia Amazon A tempo pienoA leading provider of audio storytelling is seeking a motivated Senior Support Engineer in Milan, Italy.The ideal candidate will be customer-focused and have strong technical and problem-solving skills.Responsibilities include driving operational efficiency, leading projects, and mentoring team members.Experience in scripting languages and GIT is...
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Senior Support Engineer: Lead Complex Solutions
2 settimane fa
Milano, Italia Amazon A tempo pienoA leading provider of audio storytelling is seeking a motivated Senior Support Engineer in Milan, Italy. The ideal candidate will be customer-focused and have strong technical and problem-solving skills. Responsibilities include driving operational efficiency, leading projects, and mentoring team members. Experience in scripting languages and GIT is...
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Senior Billing
2 settimane fa
Milano, Italia Amazon A tempo pienoA leading cloud services provider in Milan is seeking a Senior Support Engineer to manage the monthly billing process and support customer inquiries.The role involves collaboration with engineering teams to implement support solutions and requires strong problem-solving skills.Candidates should have a Bachelor's degree and 8+ years of relevant experience,...
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Senior Technical Support Engineer
2 settimane fa
Milano, Italia Agap2 Italia A tempo pienoCHI SIAMOAGAP2 è un gruppo europeo di consulenza ingegneristica e operativa facente parte del Gruppo MoOngy.Ruolo: CHI SIAMOAGAP2 è un gruppo europeo di consulenza ingegneristica e operativa facente parte del Gruppo MoOngy.Ruolo: Senior Technical Support EngineerDescrizione del ruoloIl/la Senior Technical Support Engineer sarà responsabile di fornire...
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Senior Billing
2 settimane fa
Milano, Italia Amazon A tempo pienoA leading cloud services provider in Milan is seeking a Senior Support Engineer to manage the monthly billing process and support customer inquiries. The role involves collaboration with engineering teams to implement support solutions and requires strong problem-solving skills. Candidates should have a Bachelor's degree and 8+ years of relevant experience,...
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Senior Technical Support Engineer
5 giorni fa
Provincia di Milano, Lombardia, Italia Sirti S.p.A A tempo pienoSirti Digital Solutions S.p.A. è l'azienda del Gruppo Sirti specializzata nella system integration e nella trasformazione digitale.Con un ampio portfolio di soluzioni e competenze tecnologiche specialistiche, un team di circa 500 professionisti e circa 1.000 certificazioni tecnologiche personali, offriamo una solida expertise nello sviluppo di progetti di...
