Lead Solution Engineer

Lead Solution Engineer – Public Sector Italy Apply for the Lead Solution Engineer – Public Sector Italy role at Salesforce . About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce. Do you want to be part of an outstanding team driving Salesforce’s success in the Public Sector? Do you have experience in CRM, Artificial Intelligence, Public Sector, and digital transformation? Join the Salesforce Solution Engineering Team , where you’ll play a pivotal role in driving the digital transformation of government organizations in Italy. With a clear vision of how AI and agentic systems can redefine citizen services, you’ll help streamline processes and enhance user experiences through the synergy of technology and human expertise. As an Account Solution Engineer (also known as a “Presales Consultant”, “Sales Consultant”, ”Pre‑Sales Engineer”, “Sales Engineer” or “SE”), you’ll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You’ll collaborate with customers, account executives, product specialists, and partners to develop innovative solutions that connect public sector organizations with their constituents in new ways. You’ll translate the complex needs of Italian government entities into practical and impactful solutions, effectively communicating the value of Salesforce products such as Public Sector Solutions Cloud and Service Cloud. This role offers the unique opportunity to engage across the entire customer lifecycle, leveraging your curiosity, creativity, and technical acumen to drive innovation in a results‑oriented, ever‑evolving environment. Key Responsibilities Clearly and confidently articulate the value and benefits of Salesforce—as a company and as a platform—to all levels of public sector organizations, including functionaries, IT managers, executives, and policy makers. Assess business requirements within public administrations, identify challenges, and propose solutions that address regulatory, operational, and innovation needs, highlighting return on investment. Manage the entire solution cycle, working closely with cross‑functional teams (sales, consulting, delivery, partners) to ensure a cohesive and impactful proposal. Deliver tailored Salesforce demonstrations that reflect the unique processes of Italian public sector organizations. Demonstrate expertise in leveraging AI and cloud applications, showing how these technologies can automate processes, improve citizen services, and reduce bureaucracy. Prepare and deliver presentations, respond to RFPs, and provide technical training and support to both customers and internal teams. Gather feedback from public sector clients and collaborate with product development teams to continuously enhance our solutions. Monitor public sector trends and technological innovations to ensure our offerings remain at the forefront of digital transformation. Promote enablement activities (webinars, best practices, knowledge sharing) and participate in internal training and mentoring initiatives. Articulate the value of innovation, AI specifically, through storytelling and value positioning. Requirements & Skills Previous experience in presales roles (Solution Engineer/Presales) for CRM, AI, or cloud solutions, preferably in the public sector or regulated environments. Experience working with Salesforce and/or other CRM solutions. Degree in Engineering, Computer Science, Economics, or related fields, or equivalent relevant experience evaluated on core role competencies. Strong listening, analytical, and business requirement translation skills. Customer‑oriented, curious, and critical thinker with a passion for public sector digitalization, automation, generative AI, and agentic technologies. Experience implementing Digital Transformation strategies, enterprise consulting and delivering increased success to their customers. Function effectively in a fast‑paced, high‑energy market segment and successfully balance multiple projects (Sales opportunities, enterprise RFPs, SME programs, internal enablement, etc.). Self‑driven, adaptable, and proactive in managing your own professional growth. Excellent written and verbal communication skills, able to explain complex concepts to both technical and non‑technical audiences. Fluent in Italian; proficiency in English is mandatory. LY‑I. Benefits & Resources Unleash Your Potential. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. 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