Front Office Manager

5 giorni fa

napoli, Italia Page Personnel Italia SPA A tempo pieno

Esclusivo Boutique hotelSede a SorrentoAziendaEsclusivo Boutique hotel con sede a Sorrento.OffertaGestire e supervisionare il team del front office, pianificando turni e attività.Garantire un'accoglienza professionale e cordiale.Monitorare le procedure di check-in, check-out e assegnazione camere.Risolvere problematiche e reclami degli ospiti in modo tempestivo ed efficace.Collaborare con gli altri reparti per assicurare gli standard di qualità.Controllare la corretta gestione delle prenotazioni e dei pagamenti.Formare e motivare il personale del front office.Monitorare KPI e report relativi alla soddisfazione clienti e performance del reparto.Competenze ed esperienzaAmpia conoscenza dell'ambito hospitality ed esperienza pregressa nel ruolo di almeno 2 anni.Inglese fluente.Ottima conoscenza del pacchetto Office e dei principali sistemi di prenotazione.Attitudine proattiva e orientata alla risoluzione dei problemi.Completa l'offertaOttima opportunità di carriera.#J-18808-Ljbffr

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