Service Specialist

At Medtronic you can begin a life‑long career of exploration and innovation while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected compassionate world.A Day in the LifeAt Medtronic, we’re transforming how healthcare meets the needs of more people in more ways and in more places around the world. As one company, we can accelerate meaningful innovation, but we only succeed with the right people on our team. Our Ear Nose and Throat (ENT) Operating Unit offers advanced solutions to treat ENT disorders, including image‑guided navigation systems powered instruments for Functional Endoscopic Sinus Surgeries (FESS) and bioresorbable steroid‑eluting sinus (otology) devices. Our technologies also include a high‑speed drill for ear surgeries and a Head & Neck Nerve Monitoring System that protects nerve integrity during procedures such as thyroidectomies. We also provide PTeye, an innovative system for parathyroid gland detection.ResponsibilitiesMaintain and regularly update tools and resources for Service & Repair (S&R) SalesForce Service Tool.Prepare offers and manage documentation/contracts using Salesforce Lightning and Classic.Track maintenance schedules and repairs, ensuring all processes run smoothly and efficiently.Seek marketing insights to identify and pursue opportunities for S&R business growth, focusing on increasing attach rates of Service Contracts and promoting service offerings through financial proposals.Use strong Excel and Microsoft Office skills for data analysis, reporting, day‑to‑day operations, and to create new tools/solutions for sustaining the Service Product line.Collaborate closely with the tender office, field sales force, and Western Europe Inside Sales team. English fluency required.Support business operations, including preparation of letters of discontinuation / BO.Keep marketing tools updated and assist with event and congress organization.Required Knowledge and ExperienceAdvanced proficiency in Excel and the Microsoft Office suite.Strong organizational and analytical skills.Effective communication and teamwork abilities.Fluent in English (spoken and written).Experience working with Salesforce (Lightning and Classic); proven experience in Service & Repair operations or product/service support and prior involvement in cross‑functional teams such as Sales, Marketing, and the Tender Office.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationMedtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions, share in the success they help to create, and offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our mission to alleviate pain, restore health, and extend life unites a global team of 95,000 passionate people. We are engineers at heart, putting ambitious ideas to work to generate real solutions for real people—from the R&D lab to the factory floor to the conference room, every one of us experiments, builds, improves, and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Key SkillsSales ExperienceCrane OperationsCustomer ServiceCommunication SkillsHeavy Equipment OperationMicrosoft WordCase ManagementOSHATeam ManagementCatheterizationMicrosoft Outlook CalendarEHSEmployment Type: Part‑TimeVacancy: 1#J-18808-Ljbffr