Customer Operation

3 settimane fa


Roma, Italia Randstad Italia Spa A tempo pieno

Mansione Randstad Finance Roma ricerca, per importante azienda cliente settore assicurativo operante su Roma, un Customer Operation. Si offre: contratto iniziale a tempo determinato di 6 mesi diretto con l'azienda, con Ral 4.1. ccnl ania. Sede di lavoro: Roma sud, con possibilit di smart working. Orario di lavoro: Full-Time Responsabilit Responsabilit richieste: Supporto al team nella gestione del processo (richieste di supporto tecnico/consulenziale/emissione polizze da parte di Gestori, Clienti e Agenti sui prodotti della Compagnia ramo Life&amp, Savings, Pension, Protection, Auto), Gestione della relazione con il cliente via telefono, email e chat, Analisi della richiesta, diagnosi di primo livello, supporto informativo, valutazione della tipologia di problema, risoluzione della problematica oppure passaggio a ufficio di competenza, Monitoraggio delle richieste e dei tempi di gestione, Gestione dei solleciti e chiusura della richiesta verso il cliente e rilevazione della soddisfazione. Competenze Sono necessarie le seguenti competenze: Laurea in Giurisprudenza Conoscenza base della lingua inglese Utilizzo di strumenti informatici e Pacchetto Office Gradita la conoscenza dei concetti di base e della terminologia del Business Assicurativo Spiccata Attitudine al Problem Solving e al problem management Gradite pregresse esperienze di contact center Buone capacit relazionali La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad ( ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR). vetrinabakeca


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