RAN Operations Specialist- Nokia

Join UsWork Location: Milan, Italy.Work Model: Hybrid.At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.Role PurposeWithin Fixed and Mobile Access Operation, this role is managing Vodafone Italy RAN operation & maintenance tasks within the RAN 2nd level support team.The 2nd level support engineer is responsible for troubleshooting RAN issues, applying procedures and changes to restore service, supporting remotely field engineers on complex troubleshooting, managing 3rd level vendor support, following up problem management with vendors, and executing planned works, including configuration changes or software upgrades on RAN nodes.The role requires technical expertise on RAN technologies, and at the same time knowledge of processes such as incident management, problem management, and change management, as well as knowledge of all security policies concerning user access management, patching, and hardening related to RAN nodes.What You’ll DoTroubleshooting issues in RAN technologiesService restoration in case of issuesPhone support to field engineerManage third parties support servicesExecuting planned worksMaintenance windows activitiesOn‑call serviceWho You AreStrong mobile network architecture knowledgeTechnical skills on Single RAN Node, BSC Air Scale, MantaRayGood time management and prioritisationKnowledge on incident management, problem management and change management processesAptitude for analysing problems, discovering innovative solutions and hunger for technical knowledgeGood interpersonal and communication skills; ability to build trust and rapportExcellent English language competenceNot a Perfect Fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What’s In It For YouWe are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increasing diversity, ensuring equal representation and making Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.Together we can.Job DetailsSeniority level: Not applicable.Employment type: Full‑time.Job function: Other, with industry focus on Information Services, IT Services and ICT Consulting, and Telecommunications.#J-18808-Ljbffr