Customer Satisfaction Manager
3 settimane fa
Polti S.p.A., a leading company in the design and production of small steam appliances, is looking for aCUSTOMER SATISFACTION MANAGERto be included in the Strategic Marketing & Customer Engagement Department for its headquarters in Bulgarograsso (CO).The primary goal of a Customer Satisfaction Manager is to ensure that customers have a positive experience with Polti’s products, throughout the entire customer journey.This involves not only managing the external customer service but also proactively seeking ways to enhance the overall customer experience on a more strategic level.The scope of this role will also consist in standardizing and coordinating the experience at a European level working with the local subsidiaries as well. While a big part of this role will involve managing our customer satisfaction with our e‑commerce customers, it also requires piloting the customer satisfaction through our retail channels.ResponsibilitiesManage daily our customer service provider that is shared across the subsidiaries (Italy, France) ensuring they meet our KPIs in terms of costs and qualityCoordinate with the local teams in Italy and other countries and giving them guidance in terms of processes related to customer service, returns, and after sales in generalManage our repair service external providers, (300+ locations across Europe) together with the internal team, building the relationship with them, ensuring that they achieve a qualitative serviceCollect and analyse customer feedback across all our channels, to understand the needs and expectations of the customers, and create an internal workflow to feed this data back into the right department (quality, marketing, e‑commerce) and ensure the follow up from start to endEstablish standardized procedures and policies, for returns, and repair processes, at European level, to ensure we have a consistent tone of voice to our final customers, using the same tools and guidelines across all countriesTrain and support the teams (internal or external) to ensure they deliver an excellent customer service and adhere to company standardsBuild and monitor key performance metrics related to the customer satisfaction, and identify areas to improve and implement corrective actionsLead various projects aiming to improve customer satisfaction and service, also engaging relevant stakeholders within the organizationRequirementsDegree in technical or economic field5‑7 years of experience in managing a customer service department, working within an aftersales department in an international organization in the home appliance industryStrong customer‑focus with a “customer first” mindsetFluent in English; French or Spanish is a plusTechnical product knowledge (ironing, steam mops, vacuum cleaners)Digitally savvy, the ideal candidate has a strong digital mindset and is aware of the trends and most powerful tools on the marketKnowledge of Business Intelligence software is appreciatedCustomer orientation, ability to analyse and synthesize, organizational and managerial autonomy, management skills and development of the work team, curious and innovativePermanent employment and proportionate remuneration in relation to the profile are proposed.The search is intended for candidates of both sexes (L.903 / 77).#J-18808-Ljbffr
-
Customer Quality Assurance Manager
6 giorni fa
Rome, Italia Altro A tempo pienoEstablished in 2007, Inventronics is a premier worldwide producer of an extensive range of lighting products, including LED drivers, sensors, control systems, and LED modules. Our cutting-edge, reliable, and durable solutions are designed to meet all major international safety and performance standards. Our design teams, situated at our main office in...
-
European Customer Experience Lead
3 settimane fa
Rome, Italia Altro A tempo pienoA leading company in home appliances is seeking a Customer Satisfaction Manager to ensure positive customer experiences. The role involves managing service providers, analysing feedback, and coordinating with teams across Europe. Candidates need a degree in a technical or economic field, 5-7 years of experience in customer service, and fluency in English....
-
Customer Quality Assurance Manager
1 settimana fa
Rome, Italia Altro A tempo pienoEstablished in 2007, Inventronics is a premier worldwide producer of an extensive range of lighting products, including LED drivers, sensors, control systems, and LED modules. Our cutting-edge, reliable, and durable solutions are designed to meet all major international safety and performance standards. Our design teams, situated at our main office in...
-
Rome, Italia Altro A tempo pienoA leading lighting technology company is seeking a Customer Quality Assurance Manager in Treviso, Italy. This role involves overseeing a team of quality professionals to ensure customer satisfaction across Europe. The ideal candidate will have a bachelor's degree in engineering, a minimum of 5 years in customer quality management, and proven leadership...
-
Customer Success Manager
3 settimane fa
Rome, Italia Altro A tempo pienoAt Maui Jim, you can expect a unique culture, a well‑known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high‑touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full...
-
Customer journey intern
2 giorni fa
Rome, Italia Renault Group A tempo pienoVuoi fare la differenza nell'esperienza cliente e contribuire al successo commerciale del brand Dacia?Unisciti al nostro team Quality & Services e supporta iniziative strategiche capaci di migliorare la qualità percepita e rafforzare la relazione con la Rete dei concessionari.Di cosa ti occuperai:Monitoraggio Customer Satisfaction KPI: produzione di report...
-
Customer Journey Intern
2 giorni fa
Rome, Italia Renault Group A tempo pienoVuoi fare la differenza nell’esperienza cliente e contribuire al successo commerciale del brand Dacia?Unisciti al nostro team Quality & Services e supporta iniziative strategiche capaci di migliorare la qualità percepita e rafforzare la relazione con la Rete dei concessionari.Di cosa ti occuperai:Monitoraggio Customer Satisfaction KPI: produzione di...
-
Customer journey intern
8 ore fa
Rome, Italia Renault Group A tempo pienoVuoi fare la differenza nell’esperienza cliente e contribuire al successo commerciale del brand Dacia?Unisciti al nostro team Quality & Services e supporta iniziative strategiche capaci di migliorare la qualità percepita e rafforzare la relazione con la Rete dei concessionari.Di cosa ti occuperai: Monitoraggio Customer Satisfaction KPI: produzione di...
-
Customer Journey Intern
2 giorni fa
Rome, Italia Renault Group A tempo pienoVuoi fare la differenza nell’esperienza cliente e contribuire al successo commerciale del brand Dacia? Unisciti al nostro team Quality & Services e supporta iniziative strategiche capaci di migliorare la qualità percepita e rafforzare la relazione con la Rete dei concessionari. Di cosa ti occuperai: Monitoraggio Customer Satisfaction KPI: produzione di...
-
Customer Journey Intern
4 giorni fa
Rome, Italia Renault Group A tempo pienoVuoi fare la differenza nell’esperienza cliente e contribuire al successo commerciale del brand Dacia? Unisciti al nostro team Quality & Services e supporta iniziative strategiche capaci di migliorare la qualità percepita e rafforzare la relazione con la Rete dei concessionari. Di cosa ti occuperai: - Monitoraggio Customer Satisfaction KPI: produzione...
