Guest Services Manager
19 ore fa
Join to apply for the Guest Services Manager role at Rosewood Rome Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place – creating a future where people and place enrich one another.Rosewood Rome is currently casting for a Guest Services Manager, responsible for leading and managing all front desk and door operations to ensure exceptional guest experiences across the entire property. This role requires a dynamic leader with a passion for service excellence, attention to detail, and the ability to inspire a team to deliver personalized and memorable guest interactions, and reports into the Director of Front of House. Key Responsibilities Guest Experience:Ensure seamless check‑in/check‑out processes and personalized guest services; Handle VIP arrivals, special requests, and guest complaints with discretion and professionalism; Maintain high standards of hospitality and service in line with Rosewood brand expectations. Supervise, train, and motivate front office staff including reception, bell desk, and night audit; Conduct regular performance reviews and coaching sessions; Foster a culture of excellence, teamwork, and continuous improvement. Operational Management:Oversee daily front office operations, ensuring efficiency and accuracy; Contribute to room inventory, reservations, and rate strategies in coordination with Revenue Management dept; Monitor and ensure compliance with Rosewood brand standards, policies, and procedures. Prepare and manage departmental budgets and forecasts; Analyze guest feedback and operational data to identify areas for improvement; Ensure accurate billing and financial transactions. Technology & Innovation:Utilize property management systems (PMS) and guest engagement platforms effectively; Stay updated on industry trends and implement innovative solutions to enhance guest satisfaction. Qualifications Bachelor’s degree in Hospitality Management or related field; Minimum of 7 years of front office experience in luxury hospitality, with at least 3 years in a managerial role; Strong leadership, communication, and interpersonal skills; Proficiency in PMS systems (Opera preferred) and Microsoft Office Suite; Multilingual abilities are a plus; Impeccable grooming and professional demeanor. Seniority Level Employment type Full-time Job function Other Referrals increase your chances of interviewing at Rosewood Rome by 2x #J-18808-Ljbffr
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Guest Services Manager
2 settimane fa
Roma, Italia Rosewood Rome A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood Rome Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
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Guest Services Manager
2 settimane fa
Roma, Italia Rosewood Rome A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood Rome Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
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Guest Services Manager
5 giorni fa
roma, Italia Rosewood Rome A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
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Guest Services Manager
2 giorni fa
giuliano di roma, Italia Rosewood Rome A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
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Guest Services Manager
2 settimane fa
Roma, Italia Rosewood Hotel Group A tempo pieno**General Information**: - Country/Region - Italy - Province/City - Rome - Location - Rosewood Rome - Department - Rooms - Front Office - Job Type - Full-time Permanent - Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave...
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Guest Services Intern
4 giorni fa
Roma, Italia Marriott International, Inc A tempo pieno**Additional Information** **Job Number**25030659 **Job Category**Management Development Programs/Interns **Location**Bulgari Hotel Roma, Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management GUEST SERVICES INTERN Process all guest check-ins, check-outs, room assignments, and room...
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Guest Services Officer
4 giorni fa
Roma, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
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Guest Services Officer
6 giorni fa
Roma, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
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Onboard Guest Services Specialist
6 giorni fa
Roma, Italia Royal Caribbean Group A tempo pienoA leading cruise line company is seeking a Guest Services Officer who is friendly, passionate, and committed to ensuring guest satisfaction. This role requires strong hospitality skills, effective communication, and the ability to resolve issues with guests. Candidates should have a minimum of one year in a customer contact role and cash handling experience....
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Guest Services Officer
2 giorni fa
Giuliano di Roma, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
