Guest Services Manager
1 giorno fa
Join to apply for the Guest Services Manager role at Rosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place – creating a future where people and place enrich one another.Rosewood Rome is currently casting for a Guest Services Manager, responsible for leading and managing all front desk and door operations to ensure exceptional guest experiences across the entire property. This role requires a dynamic leader with a passion for service excellence, attention to detail, and the ability to inspire a team to deliver personalized and memorable guest interactions, and reports into the Director of Front of House.Key ResponsibilitiesGuest Experience:Ensure seamless check‑in/check‑out processes and personalized guest services;Handle VIP arrivals, special requests, and guest complaints with discretion and professionalism;Maintain high standards of hospitality and service in line with Rosewood brand expectations.Team Leadership:Supervise, train, and motivate front office staff including reception, bell desk, and night audit;Conduct regular performance reviews and coaching sessions;Foster a culture of excellence, teamwork, and continuous improvement.Operational Management:Oversee daily front office operations, ensuring efficiency and accuracy;Contribute to room inventory, reservations, and rate strategies in coordination with Revenue Management dept;Monitor and ensure compliance with Rosewood brand standards, policies, and procedures.Financial & Reporting:Prepare and manage departmental budgets and forecasts;Analyze guest feedback and operational data to identify areas for improvement;Ensure accurate billing and financial transactions.Technology & Innovation:Utilize property management systems (PMS) and guest engagement platforms effectively;Stay updated on industry trends and implement innovative solutions to enhance guest satisfaction.QualificationsBachelor’s degree in Hospitality Management or related field;Minimum of 7 years of front office experience in luxury hospitality, with at least 3 years in a managerial role;Strong leadership, communication, and interpersonal skills;Proficiency in PMS systems (Opera preferred) and Microsoft Office Suite;Multilingual abilities are a plus;Impeccable grooming and professional demeanor.Seniority LevelMid‑Senior levelEmployment typeFull-timeJob functionOtherIndustries: HospitalityReferrals increase your chances of interviewing at Rosewood Rome by 2x#J-18808-Ljbffr
-
Guest Services Manager
23 ore fa
giuliano di roma, Italia Rosewood Rome A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
-
Guest Services Manager
23 ore fa
giuliano di roma, Italia Mindlogix A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
-
Guest Services Manager
1 giorno fa
Giuliano di Roma, Italia Mindlogix A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
-
Guest Services Manager
1 giorno fa
Roma, Italia Mindlogix A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood Rome Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
-
Guest Services Manager
1 giorno fa
Roma, Italia Rosewood Rome A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood Rome Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
-
Guest Services Manager
1 giorno fa
Roma, Italia Rosewood Rome A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood Rome Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
-
Guest Services Officer
4 giorni fa
Giuliano di Roma, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
-
Guest Services Officer
4 giorni fa
giuliano di roma, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
-
Guest Services Officer
24 ore fa
giuliano di roma, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
-
Guest Services Manager
2 settimane fa
Roma, Italia Rosewood Hotel Group A tempo pieno**General Information**: - Country/Region - Italy - Province/City - Rome - Location - Rosewood Rome - Department - Rooms - Front Office - Job Type - Full-time Permanent - Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave...
