Data Center Operations Manager

Job ID: | Amazon Data Services, Inc.Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.Key Job ResponsibilitiesPrioritize and assign trouble tickets to data center technicians and operators.Manage the performance of a diverse team(s) of data center operation professionals across different locations.Develop career paths for employees and maintain updates in internal tools.Recruit and train data technicians to ensure appropriate staffing levels.Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 7/24 shift arrangement, and hardware logistics.Act as the subject matter expert across all aspects of data center operations.Ensure all operational KPIs and metrics are measured and met.Inspire and guide improvement in team process, technology innovation, and automation.Manage large‑scale events (outages) and act as the call leader.Improve work‑flows and throughput for data center operations.Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.Maintain the on‑call schedule, coordinating absences and vacations.Passionately improve the quality and quantity of services being provided to continuously enhance customer experience.Basic Qualifications4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics, or equivalent.2+ years of computer networking experience.2+ years of computer hardware experience, including troubleshooting and repairing.2+ years of experience managing people in a technical environment.2+ years of experience participating in on‑call rotations and providing after‑hours support in a 24/7 environment.Preferred QualificationsExperience in Linux systems administration and/or development.Knowledge of cabling best practices.Experience with general troubleshooting/debugging of hardware or computer architecture.Experience with system management tools and client/server environments.Experience in technical writing in a relevant field.Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Amazon’s compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $70,700/year in the lowest market to $158,000/year in the highest market. Pay is based on factors including market location and may vary according to job‑related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign‑on payments, and other compensation may be provided as part of a total package, in addition to a full range of medical, financial, and other benefits.This position will remain posted until filled. Applicants should apply via our internal or external career site.#J-18808-Ljbffr