Hands on Team Lead
20 ore fa
Our company is developing, and you can expand your career along with it. Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. This position is for Field Support Team Leader. You will solve customer support issues and manage the day‑to‑day support provided by our team across multiple sites in Europe. The team consists of On‑Site Technicians (OSS) that visit customers’ machines to solve support‑related problems or resolve issues remotely. Key Responsibilities Manage OSS team across Europe Help and encourage the team to meet ticket‑handing standards Manage weekly team meetings to ensure training and information are distributed to all the team Schedule yearly reviews with the team, ensuring all details are recorded on HR systems Ensure all sites are visited and incidents/requests are solved within KPI Co‑ordinate onsite support with Customer Client Service Lead Manage response to computer‑related requests and incidents Provide installation and upgrade services of supported hardware and software Support key engineering applications used within the business Provide on‑site support to the Milan site Ensure planning, schedules, breaks, code of conduct, etc. are respected by the team members Job Requirements 4 years’ experience in an IT Support role 1 year’s experience as a team leader Language skills: proficiency in the local language and a good level of English Hardware knowledge of Lenovo equipment Good knowledge of MS Office 365 Ability to coordinate with multiple IT teams to achieve desired outcomes and previous experience in vendor management A strong enthusiasm for artificial intelligence is a nice to have, with a desire to explore and utilize our internal SAI Library tool ITIL Certification is a big plus IMAC – Previous IMAC/Onsite experience Proficient in Microsoft Office 365, including Skype/Teams Experience using ticketing tools to manage support (ServiceNow) Candidates need to be adaptable, efficient, and able to work independently Strong sense of customer service and good organizational skills Excellent verbal and written communication skills Ability to multitask and be team focused Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you About Us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions together with our clients that accelerate results and improve the experience of people and organizations. #J-18808-Ljbffr
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Hands on Team Lead
3 giorni fa
Turbigo, Italia Altro A tempo pienoOur company is developing, and you can expand your career along with it.Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in...
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Hands on Team Lead
24 ore fa
Turbigo, Italia Altro A tempo pienoOur company is developing, and you can expand your career along with it.Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in...
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Hands on Team Lead
17 ore fa
turbigo, Italia Altro A tempo pienoOur company is developing, and you can expand your career along with it.Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in...
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Hands-on Field IT Support Team Lead — Europe
3 giorni fa
Turbigo, Italia Altro A tempo pienoA global tech consulting group is seeking a Field Support Team Leader in Turbigo, Italy. The role involves managing an on-site support team across multiple European locations, ensuring high-quality customer service and operational excellence. Candidates should have at least four years of experience in IT support, with one year in a leadership capacity, and...
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Turbigo, Italia Stefanini EMEA A tempo pienoA global tech consulting group is seeking a Field Support Team Leader in Turbigo, Italy. The role involves managing an on-site support team across multiple European locations, ensuring high-quality customer service and operational excellence. Candidates should have at least four years of experience in IT support, with one year in a leadership capacity, and...
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Freelance Tech Lead
1 settimana fa
Turbigo, Italia Startup Bakery srl A tempo pienoWe are Startup Bakery, an Italian startup studio that builds B2B SaaS companies from scratch. We design and develop products that combine a simple and intuitive user experience, data-driven processes, and Artificial Intelligence, following a lean approach and focusing on solutions that generate real value and a positive impact on people and the planet . How...
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Freelance Tech Lead
3 giorni fa
Turbigo, Italia Startup Bakery A tempo pienoWe are Startup Bakery , an Italian startup studio that builds B2B SaaS companies from scratch. We design and develop products that combine a simple and intuitive user experience, data‑driven processes, and Artificial Intelligence, following a lean approach and focusing on solutions that generate real value and a positive impact on people and the planet ....
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Freelance Tech Lead
3 giorni fa
Turbigo, Italia Startup Bakery A tempo pienoWe are Startup Bakery, an Italian startup studio that builds B2B SaaS companies from scratch. We design and develop products that combine a simple and intuitive user experience, data‑driven processes, and Artificial Intelligence, following a lean approach and focusing on solutions that generate real value and a positive impact on people and the planet ....
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Freelance Tech Lead
1 settimana fa
Turbigo, Italia Startup Bakery srl A tempo pienoWe are Startup Bakery, an Italian startup studio that builds B2B SaaS companies from scratch.We design and develop products that combine a simple and intuitive user experience, data-driven processes, and Artificial Intelligence, following a lean approach and focusing on solutions that generate real value and a positive impact on people and the planet .How we...
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Freelance Tech Lead
7 giorni fa
turbigo, Italia Startup Bakery srl A tempo pienoWe are Startup Bakery, an Italian startup studio that builds B2B SaaS companies from scratch.We design and develop products that combine a simple and intuitive user experience, data-driven processes, and Artificial Intelligence, following a lean approach and focusing on solutions that generate real value and a positive impact on people and the planet .How we...
