Hands on Team Lead
2 giorni fa
Our company is developing, and you can expand your career along with it.Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.This position is for Field Support Team Leader. You will solve customer support issues and manage the day‑to‑day support provided by our team across multiple sites in Europe. The team consists of On‑Site Technicians (OSS) that visit customers’ machines to solve support‑related problems or resolve issues remotely.Key ResponsibilitiesManage OSS team across EuropeHelp and encourage the team to meet ticket‑handing standardsManage weekly team meetings to ensure training and information are distributed to all the teamSchedule yearly reviews with the team, ensuring all details are recorded on HR systemsEnsure all sites are visited and incidents/requests are solved within KPICo‑ordinate onsite support with Customer Client Service LeadManage response to computer‑related requests and incidentsProvide installation and upgrade services of supported hardware and softwareSupport key engineering applications used within the businessProvide on‑site support to the Milan siteEnsure planning, schedules, breaks, code of conduct, etc. are respected by the team membersJob Requirements4 years’ experience in an IT Support role1 year’s experience as a team leaderLanguage skills: proficiency in the local language and a good level of EnglishHardware knowledge of Lenovo equipmentGood knowledge of MS Office 365Ability to coordinate with multiple IT teams to achieve desired outcomes and previous experience in vendor managementA strong enthusiasm for artificial intelligence is a nice to have, with a desire to explore and utilize our internal SAI Library toolITIL Certification is a big plusIMAC – Previous IMAC/Onsite experienceProficient in Microsoft Office 365, including Skype/TeamsExperience using ticketing tools to manage support (ServiceNow)Candidates need to be adaptable, efficient, and able to work independentlyStrong sense of customer service and good organizational skillsExcellent verbal and written communication skillsAbility to multitask and be team focusedDiversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being youAbout Us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions together with our clients that accelerate results and improve the experience of people and organizations.#J-18808-Ljbffr
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Hands on Team Lead
17 ore fa
Turbigo, Italia Stefanini EMEA A tempo pienoOur company is developing, and you can expand your career along with it. Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in...
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Hands on Team Lead
21 ore fa
Turbigo, Italia Altro A tempo pienoOur company is developing, and you can expand your career along with it.Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in...
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Hands on Team Lead
14 ore fa
turbigo, Italia Altro A tempo pienoOur company is developing, and you can expand your career along with it.Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in...
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Hands-on Field IT Support Team Lead — Europe
2 giorni fa
Turbigo, Italia Altro A tempo pienoA global tech consulting group is seeking a Field Support Team Leader in Turbigo, Italy. The role involves managing an on-site support team across multiple European locations, ensuring high-quality customer service and operational excellence. Candidates should have at least four years of experience in IT support, with one year in a leadership capacity, and...
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Turbigo, Italia Stefanini EMEA A tempo pienoA global tech consulting group is seeking a Field Support Team Leader in Turbigo, Italy. The role involves managing an on-site support team across multiple European locations, ensuring high-quality customer service and operational excellence. Candidates should have at least four years of experience in IT support, with one year in a leadership capacity, and...
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Freelance Tech Lead
7 giorni fa
Turbigo, Italia Startup Bakery srl A tempo pienoWe are Startup Bakery, an Italian startup studio that builds B2B SaaS companies from scratch. We design and develop products that combine a simple and intuitive user experience, data-driven processes, and Artificial Intelligence, following a lean approach and focusing on solutions that generate real value and a positive impact on people and the planet . How...
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Freelance Tech Lead
2 giorni fa
Turbigo, Italia Startup Bakery A tempo pienoWe are Startup Bakery , an Italian startup studio that builds B2B SaaS companies from scratch. We design and develop products that combine a simple and intuitive user experience, data‑driven processes, and Artificial Intelligence, following a lean approach and focusing on solutions that generate real value and a positive impact on people and the planet ....
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Freelance Tech Lead
2 giorni fa
Turbigo, Italia Startup Bakery A tempo pienoWe are Startup Bakery, an Italian startup studio that builds B2B SaaS companies from scratch. We design and develop products that combine a simple and intuitive user experience, data‑driven processes, and Artificial Intelligence, following a lean approach and focusing on solutions that generate real value and a positive impact on people and the planet ....
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Freelance Tech Lead
1 settimana fa
Turbigo, Italia Startup Bakery srl A tempo pienoWe are Startup Bakery, an Italian startup studio that builds B2B SaaS companies from scratch.We design and develop products that combine a simple and intuitive user experience, data-driven processes, and Artificial Intelligence, following a lean approach and focusing on solutions that generate real value and a positive impact on people and the planet .How we...
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Freelance Tech Lead
7 giorni fa
turbigo, Italia Startup Bakery srl A tempo pienoWe are Startup Bakery, an Italian startup studio that builds B2B SaaS companies from scratch.We design and develop products that combine a simple and intuitive user experience, data-driven processes, and Artificial Intelligence, following a lean approach and focusing on solutions that generate real value and a positive impact on people and the planet .How we...
