ICQA Lead

2 settimane fa

Milano, Italia Amazon A tempo pieno

ICQA Lead, Inventory Control and Quality Assurance (ICQA) As a Team Lead you will be responsible for shift execution and team supervision and engagement in your area of the Fulfillment Center. You will work closely with your manager and line operators to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will be to ensure that the team performs efficiently to fulfill customer orders while adhering to safety and quality guidelines. This includes caring for your team, creating an engaging working atmosphere, addressing barriers faced by line operators throughout the shift, and adjusting the shift plan to account for any last‑minute changes. The right candidate will demonstrate a good sense of ownership, ability to lead by example in all key areas of performance including safety and quality, and ability to develop subject‑matter expertise on all operations processes in their assigned department. Responsibilities: Create and cultivate a safety culture by identifying safety opportunities across your work area. Ensure that customer orders are fulfilled per quality guidelines. Continuously provide critical shift related information to frontline management and operators. Adjust labor allocation within assigned department throughout the shift per latest plan. Drive proactive actions as communicated by manager to remove barriers impacting good shift performance. Engage with support functions and/or other departments to address common issues or needs in key areas of performance (e.g., process area readiness, 5S, safety, training). Support customers’ order fulfillment by working directly and on a regular basis on operations tasks within your department. Deliver coaching and feedback to line operators related to productivity and quality performance, and safe behaviors. Develop subject‑matter expertise on all operations processes in assigned department. Basic Qualifications: Very good command of local language (spoken, listening, writing). Good communication skills. Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators). Proactive problem solving and hands‑on approach. Ability to learn new skills and information and adapt to changes and deliver results, whilst working in a fast‑paced environment. Experience in coaching or leading a team. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment. Minimum intermediate level of English. Preferred Qualifications: Orientation toward detail and precision. Ability to deep‑dive in operations process and develop ideas for process challenges. Demonstrated problem solving & analytical skills. Inventory & Quality Assurance management experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr

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