Employee Relations Manager, EXR Employee eXperience and Technology

This role can be performed in the following locations in Italy: Rome, Pescara or Ancona. The position reports to the Under the Roof Sr Employee Relations Manager within the EU Employee Experience and Relations Team (EXR) at Amazon, working across multiple business lines including First Mile, Middle Mile, Last Mile, Amazon Fresh and XL supply chain in a specific geographic region. This is a full‑time position that will require up to 50% travel throughout Italy and beyond on occasion, sometimes with little notice. The ER Manager drives Employee Relations operational excellence while serving as the primary escalation point for Operations HR and key stakeholders. The position demands expertise in supporting employee relations needs and implementing country‑specific Employee Relations strategies. A significant aspect involves cultivating and maintaining relationships with employee representatives, trade unions and external stakeholders, often representing the company in crucial industrial relations processes. The ER Manager ensures strict compliance with local labour laws and company policies while skilfully managing complex labour issues and crisis situations. Their success relies on close collaboration with operations leadership, HR, PR, Public Policy communications and legal teams. Working alongside EXR Business Line Partners and country‑based operations teams, they maintain effective two‑way communication channels. Through the implementation of standard work and data analysis they maintain oversight of their ER environment, consistently driving towards operational excellence and positive employee relations. Key job responsibilities Lead and embody the EXR philosophy to build positive long‑term relationships with constructive employee representatives in‑country while ensuring compliance with country regulations. Implement the strategy and agenda of industrial relations, attending information and consultation meetings and managing the relations with employees representation and ensuring alignment with internal stakeholders. Drive project management excellence through innovative scalable solutions and standardised processes, implementing efficient tools and best practices to achieve business objectives while optimising resource utilisation across all business lines and protecting positive employee experience. Lead data‑driven decision‑making through analytical insights and compliance oversight, developing persuasive narratives and ensuring Labour and Employee Relations activities align with regulations. Perform regular site visits to maintain positive workplace through engagement mechanisms while translating business needs into actionable plans and managing daily operations. Foster cross‑functional collaboration with Ops, HR, Legal, Finance, PR and Public Policy teams, delivering innovative EXR solutions and crisis management through effective communication and stakeholder engagement across all organisational levels. About the team Serving as a centre of excellence for our operations business, the EXR team partners closely with these teams to create a work environment where employees feel valued and supported. By working across our operations functions the EXR team streamlines processes, simplifies operations and fosters a collaborative environment that equips leaders and teammates to address challenges and drive innovation. Be a primary driving force behind Amazon’s efforts to become Earth’s Best Employer, creating a thriving, empowering and inclusive work environment where every Amazonian is valued, respected and empowered to reach their full potential. We serve as trusted strategic partners to Amazon leaders, leveraging our deep expertise in employee experience, employee relations, data‑driven insights and innovative solutions to anticipate challenges, drive transformative change and seamlessly align workforce strategies with business objectives. Required Experience Manager Experience in employee relations, labour relations or labour/employment Italian law Masters Degree in Human Resources, Employment Law, Labour Relations or MBA. Fluent in both spoken and written Italian and English (CEFR C2) Experience in distribution logistics and/or transportation industries Analytical flexibility and organisational skills. Expertise in Project Management Demonstrated ability to successfully navigate complex international organisational structures. Interpersonal and persuasion skills Ability to comprehend complex information and exercise sound judgement Ability to work in fast‑paced ambiguous environments Key Skills Employee Relations, FMLA, Human Resources Management, Mediation Experience, Conflict Management, HRIS, Performance Management, Employment & Labor Law, Qualitative Analysis, Alternative dispute resolution, Human Resources, Mentoring Employment Type : Full‑Time Experience : years Vacancy : 1 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr