Remote Client Experience Manager
7 giorni fa
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this role, you will be crucial in enhancing the overall client relationships within the clinical trial space. You will drive the client experience by maintaining high service levels, managing account portfolios, and ensuring that all commitments are executed on time and with the utmost quality. Your ability to translate client needs into actionable plans will be key to success in this position. Your work will ensure clients receive exceptional service and foster long‑lasting partnerships. Join us to make a difference in the healthcare landscape. Accountabilities Manage a portfolio of sponsor and client accounts, leading recurring calls, business reviews, and ad‑hoc engagements. Drive responsiveness and service levels for sponsor requests, communicating with accuracy and awareness of business risks. Translate sponsor goals into cross‑functional delivery plans. Maintain reliable data in CRM and operational systems, reporting on account status and key metrics. Develop presentations, progress decks, and documentation to support sponsors and partners. Collaborate with Clinical Operations to identify and advocate improvements for sponsor experience. Support account renewals and expansion by demonstrating value delivered. Requirements Bachelor’s degree required; life sciences preferred. 3–7 years of experience in Clinical Project Management, Clinical Research, or healthcare program management. Experience leading communication with external stakeholders, including handling urgent inquiries. Outstanding communication skills, including fluent English and real‑time Q&A abilities. Strong organizational skills with high attention to detail and ownership. Familiarity with oncology trial processes and privacy regulations like HIPAA/GDPR is a plus. Proficient in using CRM and productivity tools, with strong skills in reporting software. Benefits Opportunity to work remotely from anywhere. Collaborative work environment with a team‑focused culture. Access to cutting‑edge tools and resources. Professional development opportunities to advance your career. Competitive compensation package and performance bonuses. Flexible working hours to support work‑life balance. Why Apply Through Jobgether? We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 #J-18808-Ljbffr
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Remote SDR
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Outbound Sales Development Representative
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Remote Clinical Client Success Manager
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WorkFromHome, Italia Medium A tempo pienoA healthcare service provider is seeking a Client Success Manager for a remote role, focusing on enhancing client relationships within the clinical trial space. Responsibilities include managing accounts, improving service levels, and ensuring timely delivery of commitments. The ideal candidate has 3–7 years of relevant experience and strong communication...
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Luxury Travel Concierge – Remote Client Experience
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Remote Luxury Travel Concierge
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Remote Luxury Travel Concierge
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WorkFromHome, Italia Prestige Travel Agency by Mich A tempo pienoA luxury travel agency is seeking a Luxury Travel Consultant to support clients through their travel journey. In this remote role, you will respond to client inquiries, assist with bookings, provide necessary information, and ensure clients have a seamless experience. Ideal candidates are detail-oriented and have a strong customer service background, with a...
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Remote Luxury Travel Concierge
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WorkFromHome, Italia Prestige Travel Agency by Mich A tempo pienoA premier travel agency is seeking a Luxury Travel Consultant to support clients through every stage of their travel journey. In this remote position, you will respond to inquiries, assist with bookings, and ensure a seamless client experience. Ideal candidates are detail-oriented, possess strong communication skills, and have a genuine passion for travel....
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Experience Coordinator/Remote
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WorkFromHome, Italia Effortless travel solutions ETS A tempo pienoWe are seeking motivated and organized individuals to join our team as Experience Planning Coordinators . In this role, you will assist clients with planning and coordinating memorable travel and leisure experiences by providing accurate information, organization, and ongoing support. This position is well suited for candidates who enjoy client interaction,...
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Remote Travel Experience Coordinator
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WorkFromHome, Italia Effortless travel solutions ETS A tempo pienoA leading travel solutions company is seeking a Client Experience Coordinator to be the primary contact for clients throughout the travel planning process. This remote role prioritizes clear communication and client satisfaction, requiring strong interpersonal skills and attention to detail. Ideal candidates will have customer service experience, though...
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Remote Travel Experience Planner
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