Italian Speaking Support Agent For Credit Card Company
2 giorni fa
Key ResponsibilitiesProvide exemplary customer service to Italian-speaking clients via phone, email, and live chat.Assist customers with inquiries regarding account details, transactions, and credit card features.Effectively resolve customer complaints and issues to maintain high satisfaction rates.Document all customer interactions and issues within our CRM system for tracking and follow-up.Collaborate with other departments to ensure a seamless experience for clients and address more complex inquiries.Stay updated on company policies, services, and industry trends to provide accurate information to customers.RequirementsFluency in Italian (both written and spoken) is essential; proficiency in English is an advantage.Previous experience in customer support roles, preferably in the financial services or credit card sector.Excellent communication and interpersonal skills with a focus on customer satisfaction.Able to manage multiple inquiries and prioritize workload effectively.Familiarity with CRM systems and financial service tools is a plus.A proactive attitude and a willingness to assist customers with a positive approach.Desire to work in a dynamic and team-oriented environment.BenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More...#J-18808-Ljbffr
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Italian-speaking Support Agent
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