Contact Center Associate
5 giorni fa
Contact Center Associate – MENARINI GroupOverviewThe role is part of CODIFI, the MENARINI Group company that manages customer service and order-to-cash processes for Italian companies, and is integrated within the Contact Center Department. The successful candidate will report directly to the Service Operations and Digital Channels Manager.The incumbent will manage outbound customer relationships (promotional/commercial focus) and inbound customer inquiries (first level support), aiming to centralize and optimize contacts for a targeted customer base, also via new communication channels.Main Activities & ResponsibilitiesCustomer relationship outbound: management of promotional campaigns and order collection by phone and through the CRM platform (SFDC)Customer relationship inbound: management of customer requests/inquiries by phone and through the CRM platform (first level)Management of new communication channels with customers (self‑service functionalities)Analysis and optimization of target customersJob RequirementsProven knowledge/experience in customer relationship activities and ability to operate on a CRM platform for activity planning, execution, tracking, and reporting.Degree in Economics or a related field is preferable.Minimum 6 months of experience in similar Customer Service Dept roles; experience in promotional/commercial activities is preferred.Strong relationship skills, flexibility, target‑oriented approach, and problem‑solving attitude.Intermediate English (spoken and written).Contract type: fixed term.Seniority LevelEntry levelEmployment TypeContractJob FunctionOtherIndustriesPharmaceutical ManufacturingLocation: Florence, Italy Metropolitan Area.#J-18808-Ljbffr
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Contact Center Associate
5 giorni fa
Monza, Italia MENARINI Group A tempo pienoContact Center Associate – MENARINI GroupOverviewThe role is part of CODIFI, the MENARINI Group company that manages customer service and order-to-cash processes for Italian companies, and is integrated within the Contact Center Department. The successful candidate will report directly to the Service Operations and Digital Channels Manager.The incumbent...
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Contact Center Associate
6 giorni fa
Monza, Italia Menarini Group A tempo pienoContact Center Associate – MENARINI GroupOverviewThe role is part of CODIFI, the MENARINI Group company that manages customer service and order-to-cash processes for Italian companies, and is integrated within the Contact Center Department.The successful candidate will report directly to the Service Operations and Digital Channels Manager.The incumbent...
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Contact Center Associate
5 giorni fa
Monza, Italia MENARINI Group A tempo pienoContact Center Associate – MENARINI Group Overview The role is part of CODIFI, the MENARINI Group company that manages customer service and order-to-cash processes for Italian companies, and is integrated within the Contact Center Department. The successful candidate will report directly to the Service Operations and Digital Channels Manager. The incumbent...
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Crm Contact Center Associate – Campaign Outreach
6 giorni fa
Monza, Italia Menarini Group A tempo pienoA pharmaceutical company in Monza is seeking a Contact Center Associate to manage customer relationships through promotional campaigns and inquiries.The ideal candidate will have experience in customer service and is highly skilled in using CRM tools.This entry-level role is for someone with a target-oriented mindset and strong interpersonal skills, offering...
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CRM Contact Center Associate – Campaign Outreach
5 giorni fa
Monza, Italia MENARINI Group A tempo pienoA pharmaceutical company in Monza is seeking a Contact Center Associate to manage customer relationships through promotional campaigns and inquiries. The ideal candidate will have experience in customer service and is highly skilled in using CRM tools. This entry-level role is for someone with a target-oriented mindset and strong interpersonal skills,...
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CRM Contact Center Associate – Campaign Outreach
5 giorni fa
Monza, Italia MENARINI Group A tempo pienoA pharmaceutical company in Monza is seeking a Contact Center Associate to manage customer relationships through promotional campaigns and inquiries. The ideal candidate will have experience in customer service and is highly skilled in using CRM tools. This entry-level role is for someone with a target-oriented mindset and strong interpersonal skills,...
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Addetto Contact Center
1 giorno fa
Monza, Italia OPEN CONTACT S.R.L. A tempo pieno**Cerchi lavoro ? anche PART-TIME ?** **Open Contact con sede a Monza**, società in espansione nel settore del Customer Care, seleziona con urgenza personale OUTBOUND da inserire nel proprio organico. Le figure ricercate si occuperanno di presa appuntamenti nel settore audiometria. ( NO TELEFONIA, NO ENERGIA, NO VENDITA ). **Offre**: - Formazione; -...
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Addetto/a Contact Center
7 giorni fa
Monza, Italia Nettowork Srl A tempo pienoNETtoWORK, azienda italiana nata nel 2016, operante nel settore dei servizi, si occupa di soddisfare le necessità dei clienti offrendo servizi personalizzati. Il nostro team si avvale anche di consulenti esperti nel settore, per supportare il cliente durante il periodo di collaborazione. **Posizione**: Ricerchiamo risorse da inserire come "**Addetti/e...
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Contact Center Operations
2 settimane fa
Monza, Italia Page Personnel A tempo pienoAZIENDA Azienda operante nel settore fmcg OFFERTA La risorsa si inserir in un team di 10 persone ed avr un focus sui progetti internazionali. Nello specifico si occuper di: - gestione delle relazioni con i partner/fornitori che gestiscono il customer care esternalizzato - elaborazione delle previsioni operative e definizione delle esigenze di personale per...
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Contact Center Operations
3 settimane fa
Monza, Italia Page Personnel A tempo pienoAZIENDA Azienda operante nel settore fmcg OFFERTA La risorsa si inserir in un team di 10 persone ed avr un focus sui progetti internazionali. Nello specifico si occuper di: - gestione delle relazioni con i partner/fornitori che gestiscono il customer care esternalizzato - elaborazione delle previsioni operative e definizione delle esigenze di personale per...
