Datacenter RUN Technician
2 settimane fa
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About the Company: Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.
About the Role: As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT/RUN maintenance Technician ensures the proper functioning of the data center infrastructure by securing equipment installation and maintenance, which guarantees the equipment's continuity of service. The role requires working on-call on a team rotation basis.
Responsibilities:
- Contribute to datacenter systems architecture and ensure 1st level of support
- Optimize the racks for new servers
- Connect power and network cables within server and network racks
- Wire the incoming cables and network within the racks respecting wiring scheme
- Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
- Assemble and install computer hardware (assemble / install / upgrade/ update servers)
- Adhere to health and safety rules and regulatory requirements
- Escalate incident tickets to Level 2 support where appropriate
- Complete interventions on the equipment in response to monitoring alerts or customer tickets
- Upgrade the servers (change obsolete components)
- Undertake curative maintenance on delivered servers
- Troubleshoot technical issues using various tools: network, servers
- Understand and maintain cabling systems
- Replace failed networking devices within racks
- Implement actions to resolve problems related to the server environment
- Ensure servers are functioning properly via analysis and monitoring
- For all these actions, use the right tools and keep asset's databases up to date: stock, assets, status, actions, etc.
- Assist team members with other relevant maintenance tasks within the Datacenter
- Coordinate activity with all 24/7 teams and help improve customer relations
- Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
- Help maintain good customer relations and customer satisfaction on a daily basis
- Ensure information is shared between maintenance agents and provide reports to the Team Leader
- Respect the schedule and targets set by the Team Leader
Qualifications:
- High school diploma or equivalent qualification in electronics / IT / Maintenance
- A minimum of 2 years' experience in a similar role
- Experience of building and maintaining computers
Required Skills:
- A keen interest in IT and computer hardware products/components
- Advanced understanding of general maintenance procedures and techniques
- Physically capable and available to work weekends, public holidays, and evenings
- Effective problem-solving abilities
- A team player with excellent communication skills
- Organized, autonomous and adaptable
- Basic knowledge of computer networking
- Well-organized person and have the ability to prioritize tasks
- Customer centric oriented
- Autonomous
- Attention to detail and a solution-oriented approach
- Positive, energetic and proactive mindset
Preferred Skills: Not specified
Pay range and compensation package: Not specified
Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity.
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