Application Support Engineer

4 settimane fa

Gallarate, Italia Altro A tempo pieno

Provide 2nd level support for the assigned IT services, ensuring incidents and requests are resolved within defined SLAs. Drive and coordinateProblem Managementactivities to identify and permanently remove root causes, including impact analysis and escalation to 3rd level support. Maintain effective communication channels with all involved stakeholders, ensuring transparency and timely updates. Cooperate with external vendors and internal departments acting as 1st, 2nd (other teams) and 3rd level support. Create and maintain procedures, checklists, and documentation for theGBT Service Center(1st level support) and other stakeholders, contributing to theKnown Error Database (KEDB)and solution repository. Plan, document, and execute changes and extensions for the managed services. Deploy software releases to production and non-production environments using automation tools. Participate in and facilitateend-to-end testingas part of release deployment cycles. Provideon-call dutyas part of a rotating schedule. Reporting and CollaborationThe position reports directly to theService Delivery Manager AVPS . The role is based inGallarate (ITALY)or any other defined location and may require occasional travel – including long-haul flights. Close collaboration withInfrastructure & Operations teams , AVPS Units of Value, and other GB Technology units is required, often across multiple time zones. Profile and EducationRelevant IT-related education (or equivalent professional experience). 2–4 years of professional experience in a similarapplication support role . Hands-on experience supporting business applications inmedium to large-scale environments . Experience collaborating withsoftware development teamsor outsourcing contractors. Strongcustomer service orientationand operational “hands-on” attitude. Broad-based general IT competence. Stronganalytical, problem-solving, and organizational skills . Independent and self-motivated personality withhigh quality standards . Proficient in English (verbal and written), with excellent interpersonal and team collaboration skills. Ability to manage and adapt to changing priorities. Previous experience ininternational environmentswith multiple time zones. Specific Skills and KnowledgeBusiness understanding of

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