Application Support Engineer

5 giorni fa

Gallarate, Lombardia, Italia Global Blue A tempo pieno
Main Duties and Responsibilities

  • Provide 2nd level support for the assigned IT services, ensuring incidents and requests are resolved within defined SLAs.

  • Drive and coordinate Problem Management activities to identify and permanently remove root causes, including impact analysis and escalation to 3rd level support.

  • Maintain effective communication channels with all involved stakeholders, ensuring transparency and timely updates.

  • Cooperate with external vendors and internal departments acting as 1st, 2nd (other teams) and 3rd level support.

  • Create and maintain procedures, checklists, and documentation for the GBT Service Center (1st level support) and other stakeholders, contributing to the Known Error Database (KEDB) and solution repository.

  • Plan, document, and execute changes and extensions for the managed services.

  • Deploy software releases to production and non-production environments using automation tools.

  • Participate in and facilitate end-to-end testing as part of release deployment cycles.

  • Provide on-call duty as part of a rotating schedule.

Reporting and Collaboration

The position reports directly to the Service Delivery Manager AVPS.
The role is based in Gallarate (ITALY) or any other defined location and may require occasional travel – including long-haul flights.
Close collaboration with Infrastructure & Operations teams, AVPS Units of Value, and other GB Technology units is required, often across multiple time zones.

Profile and Education

  • Relevant IT-related education (or equivalent professional experience).

  • 2–4 years of professional experience in a similar application support role.

  • Hands-on experience supporting business applications in medium to large-scale environments.

  • Experience collaborating with software development teams or outsourcing contractors.

  • Strong customer service orientation and operational "hands-on" attitude.

  • Broad-based general IT competence.

  • Strong analytical, problem-solving, and organizational skills.

  • Independent and self-motivated personality with high quality standards.

  • Proficient in English (verbal and written), with excellent interpersonal and team collaboration skills.

  • Ability to manage and adapt to changing priorities.

  • Previous experience in international environments with multiple time zones.

Specific Skills and Knowledge

  • Business understanding of payment flows and financial transaction handling.

  • Expertise in the credit card domain, including relationships between banks, acquirers, and merchants.

  • Good knowledge of MS SQL database administration and troubleshooting.

  • Desirable: experience supporting complex financial systems, particularly credit card payments.

  • Desirable: ITIL certification.

Azure & Cloud Competencies

  • Experience with Azure App Services for hosting and managing business-critical applications.

  • Working knowledge of Azure Monitor, Application Insights, and Log Analytics for incident troubleshooting and performance optimization.

  • Familiarity with Azure DevOps pipelines for automated deployments, configuration management, and release control.

  • Application Engineer

    5 giorni fa

    Gallarate, Lombardia, Italia Human Value A tempo pieno

    Il nostro Cliente è un importantesystem integratorattivonel settoreoleodinamico.Nell'ottica di un forte potenziamento della struttura organizzativa interna, stiamo ricercando la seguente figura professionale:Application Engineer – Settore OleodinamicoSede di lavoro: GallarateIl RuoloLa figura ricercata sarà inserita all'interno del team...

  • IT Application Specialist

    2 settimane fa

    Gallarate, Lombardia, Italia Irca Group A tempo pieno 40.000 € - 80.000 € all'ano

    Company: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials. Headquartered in...

  • service engineer

    2 settimane fa

    Gallarate, Lombardia, Italia During SpA A tempo pieno 35.000 € - 55.000 € all'ano

    During Spa, Filiale di Monza, ricerca per azienda cliente un/una SERVICE ENGINEER in zona Gallarate (VA).La risorsa si occuperà di: Installazione, collaudo e messa in servizio di centrali oleodinamiche presso i clienti Ricerca guasti e anomalie sui componenti e impianti Esecuzione di interventi di manutenzione ordinaria e straordinaria Supporto tecnico...

  • Test engineer

    3 giorni fa

    Gallarate, Lombardia, Italia TPS Group A tempo pieno

    TPS Group, per ampliamento del proprio organico è alla ricerca Test Engineer.La risorsa ricercata verrà inserita in un gruppo di lavoro ben strutturato e dovrà occuparsi della stesura dei test di integrazione per la qualifica del software di bordo di elicotteri.I candidati ideali possiedono i seguenti requisiti:Laurea triennale, preferibilmente in...

  • service engineer

    2 settimane fa

    Gallarate, Lombardia, Italia During Spa - Filiale di Monza A tempo pieno 30.000 € - 50.000 € all'ano

    During Spa, Filiale di Monza, ricerca per azienda cliente un/unaSERVICE ENGINEERin zona Gallarate (VA).La risorsa si occuperà di:Installazione, collaudo e messa in servizio di centrali oleodinamiche presso i clientiRicerca guasti e anomalie sui componenti e impiantiEsecuzione di interventi di manutenzione ordinaria e straordinariaSupporto tecnico...

  • service engineer

    2 settimane fa

    Gallarate, Lombardia, Italia During Agenzia per il lavoro S.p.a. A tempo pieno 30.000 € - 50.000 € all'ano

    During Spa, Filiale di Monza, ricerca per azienda cliente un/una SERVICE ENGINEER in zona Gallarate (VA).La risorsa si occupera' di: Installazione, collaudo e messa in servizio di centrali oleodinamiche presso i clienti Ricerca guasti e anomalie sui componenti e impianti Esecuzione di interventi di manutenzione ordinaria e straordinaria Supporto tecnico...

  • Power Electronics Engineer

    2 settimane fa

    Gallarate, Lombardia, Italia TMC A tempo pieno 60.000 € - 80.000 € all'ano

    Italy Electronics Gallarate On-siteWould you like to join a team shaping the future of Aerospace technology through the design of cutting-edge power and control boards?About The Member CompanyWe are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a...

  • Customer R&D Manager

    3 giorni fa

    Gallarate, Lombardia, Italia IRCA Group A tempo pieno

    Company:IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials. Headquartered in...

  • Inside Sales Representative

    5 giorni fa

    Gallarate, Lombardia, Italia vaisalaoyj A tempo pieno

    We are seeking an Inside Sales Representative to join our growing Italian Sales Team at Vaisala's Gallarate Sales Office in Italy. Our Italian team is experiencing continued growth, and we're excited to welcome a new member to support our expanding operations.Vaisala is a global leader in measurement instruments and intelligence helping industries, nations,...

  • ICT Specialist

    2 settimane fa

    Gallarate, Lombardia, Italia Irca Group A tempo pieno 40.000 € - 80.000 € all'ano

    Who we are: IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent...