ICT Specialist

Who we are: IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers. With more than 2.400 employees, 22 production facilities worldwide, and €1 billion in revenues, IRCA Group has a solid track record of growth and international expansion.
What do we offer: - An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide - Career growth opportunities, including possibilities abroad - Flexible and hybrid working arrangements - Meal vouchers (€8 for each day spent in the office) - Health insurance coverage as per national labor contract - Free company parking - Company smartphone and laptop
The role: We are looking for an ICT Specialist who will be supporting us with infrastructure management (network, servers, workplaces, printers, mobile tools, etc.), services (e-mail, system-authentication access, antivirus, etc.) and user support (interfacing with outsourced providers). You will be also involved in projects such as Network Refresh across all plants, Security Remediation across all plants, IT Support for the implementation of new production lines, Expansion of cloud infrastructure and disaster recovery. What will you do:

• IT support to internal users (Headquarters and factories)
• Collaboration and coordination of outsourced IT service providers (Helpdesk, Network, Security, Infrastructure)
• Involvement in integration projects
• Support plants with key software and devices, including Loftware Labelling system, Zebra Printers, and Automated Warehouse Devices (Infor Factory Track).
• System engineering activity on Microsoft servers
• Creation and management of documentation concerning company procedures and processes (IT area)
• Pinpoint areas for action to enhance service quality 

Requirements:

• Background: High School Diploma with 5 years of experience within the role. Experience in production sites preferred.
• Professional Skills:
• Excellent ability to manage software applications, operating systems, servers, computer networks, with a particular focus on Microsoft and Cloud solutions: Microsoft Windows OS (Servers + workstation), MS Office 365 and associated Microsoft cloud services, Active Directory (GPO, DFS, groups management) & Azure AD
• Network basic knowledge (Wan/Lan, VPN, Vlan's, DNS services, IP addressing, routing)
• Cloud hosting technology solutions (AWS, Azure)
• Virtualization Infrastructure (VMWare)
• Database basic knowledge: SQL/Oracle (Plus)
• Management of the Loftware Labelling System
• Configuration and maintenance of mobile devices (scanners, handhelds) and Zebra Printers, Technical support for warehouse users and manufacturing users, Collaboration with Application Delivery Team.
• Service Management.
• Language Skills: Proficient English & Italian.
• Soft Skills: Problem Solving, Teamworking, Spirit of initiative, Flexibility, Precision, Excellent communication skills (written and verbal).

Other details:

• Location: Gallarate (VA) with willingness to travel across sites.
• Working hours: Full time, 40h/week, from Monday to Friday. You can start your day between 8:00 and 9:00 a.m., enjoy a lunch break of 1 to 1.5 hours anytime between 12:30 and 2:30 p.m., and wrap up your workday starting from 5:00 pm while completing a full 8-hour workday.
• Contract: CCNL Alimentare Industria 

IRCA fosters a dynamic environment, valuing different perspectives and international experiences, offering a stimulating context. We promote professional growth and career opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.   We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.   Il presente annuncio è rivolto ai candidati appartenenti a qualsiasi orientamento o espressione di genere, nel rispetto dei principi di diversità e inclusione e di non discriminazione ai sensi del D.lgs. 198/2006.

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