Ict Specialist

ICT Specialist Who we are: IRCA Group, an Advent portfolio company, was founded in Italy in ****, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers.With more than ***** employees, 22 production facilities worldwide, and 1 billion in revenues, IRCA Group has a solid track record of growth and international expansion.What do we offer: - An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide- Career growth opportunities, including possibilities abroad- Flexible and hybrid working arrangements- Meal vouchers (8 for each day spent in the office)- Health insurance coverage as per national labor contract- Free company parking- Company smartphone and laptop The role: We are looking for an ICT Specialist who will be supporting us with infrastructure management (network, servers, workplaces, printers, mobile tools, etc.), services (e-mail, system-authentication access, antivirus, etc.) and user support (interfacing with outsourced providers).You will be also involved in projects such as Network Refresh across all plants, Security Remediation across all plants, IT Support for the implementation of new production lines, Expansion of cloud infrastructure and disaster recovery.What will you do: IT support to internal users (Headquarters and factories) Collaboration and coordination of outsourced IT service providers (Helpdesk, Network, Security, Infrastructure) Involvement in integration projects Support plants with key software and devices, including Loftware Labelling system, Zebra Printers, and Automated Warehouse Devices (Infor Factory Track).System engineering activity on Microsoft servers Creation and management of documentation concerning company procedures and processes (IT area) Pinpoint areas for action to enhance service quality Requirements: Background: High School Diploma with 5 years of experience within the role.Experience in production sites preferred.Professional Skills: Excellent ability to manage software applications, operating systems, servers, computer networks, with a particular focus on Microsoft and Cloud solutions: Microsoft Windows OS (Servers + workstation), MS Office 365 and associated Microsoft cloud services, Active Directory (GPO, DFS, groups management)