Technical Account Manager
2 giorni fa
As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keep the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment. If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products then come and join our team.Key ResponsibilitiesDevelop a deep understanding about the customer business/technical needs to provide technical information, guidance and supportBecome a trusted advisor by proactively guiding your customers with technical recommendations and best practicesRun advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutionsTake initiatives and ownership of customer incidents to drive for timely resolutionsManage customer communications and expectations until the closure of each caseParticipate in customer conference calls or face to face customer meetingsProduce service reports to summarize service activity and performance for key stakeholdersReport software/hardware related issues to R&D department and assure follow-upSkills and Attributes RequirementsGood understanding of data networking protocols, specifically TCP/IP, routing and switchingHands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)Strong troubleshooting and problem solving skillsFace to face and remote customer management experiencePrevious experience in a technical support position with telco or large enterprise spaceStrong interpersonal and communication skillsPrevious experience on Fortinet products is an advantageEducational and Experience RequirementsMinimum of 6 years of experience in a technical support/post-sales roleBachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experienceFortinet certification FCP, FCSS, FCX is a distinct advantage (or a VALID NSE4/7/7)office contract - 4 days a week in office Milan or Rome#J-18808-Ljbffr
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Technical account manager
52 minuti fa
Milano, Italia SII Group Italy A tempo pienoSII Group – Technical Account Manager Fondata nel 1979, SII Group è una società di consulenza internazionale con oltre 100 sedi in quattro continenti, specializzata in IT ed Engineering consulting. In SII collaboriamo con le principali aziende a livello globale offrendo competenze trasversali nei seguenti settori : Aerospazio e Difesa, Telecomunicazioni,...
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Technical account manager
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milano, Italia SII Group Italy A tempo pienoSII Group – Technical Account ManagerFondata nel 1979, SII Group è una società di consulenza internazionale con oltre 100 sedi in quattro continenti, specializzata in IT ed Engineering consulting.In SII collaboriamo con le principali aziende a livello globale offrendo competenze trasversali nei seguenti settori : Aerospazio e Difesa, Telecomunicazioni,...
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milano, Italia Trend Micro A tempo pienoDiscover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Technical Account Manager
4 settimane fa
Milano, Italia SII Group Italy A tempo pienoLooking to combine technical expertise with business acumen in an international and dynamic environment? Join SII Italia and play a key role in the success of strategic projects for our clients. YOUR MISSIONS: As part of SII Italia's growth, we are strengthening our commercial and technical team by welcoming a Technical Account Manager. You will play a...
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Technical Account Manager
4 settimane fa
Milano, Italia SII Group Italy A tempo pienoLooking to combine technical expertise with business acumen in an international and dynamic environment? Join SII Italia and play a key role in the success of strategic projects for our clients. YOUR MISSIONS: As part of SII Italia’s growth, we are strengthening our commercial and technical team by welcoming a Technical Account Manager . You will play a...
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Technical Account Manager
4 settimane fa
Milano, Italia SII Group Italy A tempo pienoLooking to combine technical expertise with business acumen in an international and dynamic environment? Join SII Italia and play a key role in the success of strategic projects for our clients. YOUR MISSIONS: As part of SII Italia's growth, we are strengthening our commercial and technical team by welcoming a Technical Account Manager. You will play a...
