Technical Account Manager I

About the RoleTo be successful in this role, you must be a motivated self‑starter, be committed to ongoing self‑education, possess strong customer service skills and have excellent technical problem‑solving skills.\What You’ll DoServe as a technical contact and augment our customer support teamsParticipate in the onboarding processPerform quarterly health checks and business reviewsParticipate in TAM on‑call rotation (during normal business hours) helping answer customer inquiries and case escalation requestsEscalate customer issues to management when appropriateLeverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issuesLeverage knowledge content and systems to obtain product expertiseParticipate in technical communications within the team to share best practices and learn about new technologies and complementary security applicationsManage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of productIdentify renewal risk and collaborate with internal teams to remediate and ensure a successful renewalDrive support cases to ensure issues are being resolved in a timely mannerWhat You’ll NeedBachelor’s Degree or equivalent experienceExperience working with Windows Operating SystemsKnowledge of enterprise web technologies, security and cutting‑edge infrastructuresExcellent customer service skills and ability to quickly establish technical credibility with customersExcellent communication skills, written and verbalProfessional fluency with the English languageProven problem‑solving skillsCollaborative attitudeCommitment to customer successBonus PointsBachelor’s Degree in related field3+ years of Customer Success / Support / Technical Account Management experience in a SaaS organizationBenefits of Working at CrowdStrikeRemote‑friendly and flexible work cultureMarket leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world‑class amenitiesGreat Place to Work Certified across the globeEqual Employment OpportunityCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, return from lay‑off, terminations and social / recreational programs, on valid job requirements.#J-18808-Ljbffr