Technical Account Manager

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.LocationBased in Rome (Work from Home combined with face-to-face customer visits)What You'll DoProvide input to the writing of proposals and Statements of WorkSupport delivery implementation and consulting services to meet Veeam Software solution design and deliverablesProvide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)Assist with assessment and design of solutionsas well as post-installation issuesAssist with Veeam Software solution implementation effort estimationCreate white papers, solutions guides, best practices, custom documentation, etc.Deliver onsite knowledge transfer on Veeam Software solutionsDocument configuration and completed activitiesAnalyse installed environments and guide optimal Veeam Software configurationsFacilitate communication between client and Veeam supportIdentify additional needs within the client’s environment that can be resolved with Veeam Software solutionsProvide input for improvement of process and documentationOvernight business stays to meet company goals and objectivesWhat You'll BringVMware VCP, Microsoft MCSE or equivalent experiencePrince 2, ITIL, PMP, or equivalent experienceBachelor's Degree in technology required (A combination of education and experience will be considered)Hands-on experience with Veeam’s Core productsProven Consulting and Project Management experienceExcellent communication, interpersonal and relationship-building skillsSignificant experience and understanding of virtualisation technologies such as VMware and Hyper-VExperience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)Experience with Data Management, Data Protection, Data AnalyticsExtensive experience with Data Center, Business Continuity and Operating SystemsExperience successfully managing multiple simultaneous projects and accountsWorking knowledge of Cloud technologies, capabilities, and protocolsBusiness proficient in Italian and EnglishWhat You'll Get26 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam CaresStatutory pension and illness coverage via INPS contributionsPrivate medical insurance for employees and dependentsLife and disability insurance with enhanced coverageAccidental death and disability coverage with increased benefit for Dirigenti rolesOpportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops and learning events like our annual Global Day of LearningNoteIf the applicant is permanently present outside Italy, Veeam reserves the right to decline consideration of the application for the job. A remote job is only possible in case the employee is located in Italy.Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with ourRecruiting Privacy Notice .The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.#J-18808-Ljbffr