IT Support Engineer I

IT Support Engineer I - Afterhours (AOM), One Medical IT Support Job ID: | Amazon.com Services LLC Application deadline: Jan 14, 2026 One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for everyone involved – from patients to providers, employers and health networks. Our seamless in‑office and 24/7 virtual care services, on‑site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members and health networks to achieve better outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team while cultivating an environment where everyone can thrive. We’re looking for a passionate IT Support Associate to ensure that our clinical teams, administrators and corporate staff have the IT support they need to perform their jobs efficiently. In this role, you will report directly to the IT Manager, providing technical assistance and troubleshooting for internal users across our nationwide network of medical offices. As part of the One Medical IT Technical Services Team, your main responsibility will be supporting the phone, chat and ticket support queues, resolving technical issues, and ensuring seamless IT operations. This position offers the opportunity to tackle a variety of technical challenges while working alongside a dedicated and mission‑driven team. Key job responsibilities Deliver exceptional IT support to One Medical employees. Serve as the first point of contact for users, documenting support calls and resolutions using the ticketing system. Respond to and troubleshoot support IT requests via phone, chat and ticketing system, ensuring timely and efficient support. Collaborate with a dedicated IT support team to diagnose and resolve technical issues. Provide remote support to employees, ensuring all incidentsыў addressed professionally, promptly and efficiently. भगinstall and configure hardware and software across Windows, macOS and Chrome OS environments. Observe and ensure compliance with security and=yes system configuration standards and HIPAA regulations. Contribute to and maintain the IT knowledge base, ensuring documentation is accurate and up‑to‑date. Assist in workflow improvements. Adhere to shift schedules and timeliness. Work flexible shifts and scheduling, including weekends and holidays. Be willing and able to occasionally come to Amazon corporate sites with 24‑hour notice. 公众号天天中彩票 აზი? rest? N/A Basic Qualifications 1+ years of Windows Server technologies: Active Directory, DFS, Print Services, SCCM experience. 2+ years of troubleshooting in a multi‑user high‑availability environment. 2+ years of PC repair, troubleshooting, deployment and liquidation experience. 1+ years of IT client, server and network service delivery experience. 2+ years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience. 2+ years of corporate‑setting support for Windows, Mac or Linux operating systems. 2+ years of supporting and maintaining a corporate network environment. High school diploma or equivalent. Preferred Qualifications 2+ years of computer networking experience. Experience supporting video conference and teleconference equipment. Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors and staff processos, communicating effectively and respectfully to ensure exceptional customer service, and following all federal, state and local laws and company policies. Criminal history may affect job performance. We will consider qualified applicants with arrest and conviction records pursuant to the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr