In Store Customer Experience Specialist
4 settimane fa
GENERAL ROLE The In Store Customer Experience Specialist is in charge of developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers.
MAIN RESPONSABILITIES- Embody values and culture, showing the highest integrity and ethical behaviour, proactively promoting the same attitude and passion;
- Monitor appointments, waiting times, etc. through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience;
- Oversee and update the store calendar of events and appointments;
- Handle aftersales requests and delivery services;
- Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc.;
- Ensure the store is always in excellent condition supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage.
- Bachelor's degree preferably with a hospitality or fashion management focus;
- Fluency in Italian and English;
- A third language will be considered an advantage;
- Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality;
- Proficient with Excel / IT tools;
- Professionalism, enthusiasm, dynamism, ease of integration, and teamwork complete the profile.
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility, and dynamism to function in a high-paced environment;
- Determined to be part of a people-centric retail project, for which a vocation for human values, passion, and a strong aesthetic sense is required.
In Hermès, diversity of experience and perspectives create a better work environment. We value, ensure, and believe in gender equality, welcoming individuals of all backgrounds.
Join the human adventure of Hermès A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
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