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3 settimane fa
Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering business‑oriented services such as development, support and maintenance of applications, virtualization, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike. Role Overview We are looking for an experienced Hardware Engineer who will work inside data centers; the role will primarily involve providing server‑hardware support across a multi‑vendor environment, supporting HPE servers, Dell servers, and delivering data centre cabling activities such as installation, termination, patching and testing of all inter‑link cabling (i.e., CAT‑5e, CAT‑6 6A, fibre optic). The role also includes data‑centre facilities management activities such as, but not limited to, IMAC\D (install, move and change, decommissioning) work, escorting external resources, requesting access, and goods in/out. Tasks (but not limited to) Installations, maintenance, and repairs on customer equipment. Installation, termination and testing of all data‑centre inter‑link cabling. Strong customer‑relationship building skills. Ability to manage complex customer problems. Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met; handles customer‑relations problems promptly and appropriately. Ensure all calls are resolved within the agreed SLA, escalating when required and keeping customers updated until the call is resolved and closed. Ability to communicate at all levels, both written and verbal. Display calmness and the ability to solve problems under pressure. Required skills and attributes Basic configuration skills in Cisco, Aruba and/or Juniper. 1° level certification on Aruba and/or Juniper appreciated. Must have strong knowledge of HPE servers. Experience with patch cabling in a data‑centre environment. Good knowledge of Service Now (SNOW). Sound knowledge of ESD working practice. Sound knowledge of general health & safety. Good MS Office tool skills. Be challenged. Be inspired. Help us deliver the difference. At CDS, we are an equal‑opportunity employer. We attract and retain the best‑qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability. #J-18808-Ljbffr
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Lombardia, Italia CDS, a Hewlett Packard Enterprise company A tempo pienoWho We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and...
