Lavori attuali relativi a Vip Specialist - giuliano di roma - Lottomatica
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Vip Specialist
3 settimane fa
giuliano di roma, Italia Lottomatica A tempo pienoSiamo il Gruppo Lottomatica, leader nel settore del gioco regolamentato in Italia e uno dei maggiori operatori europei, in tutte le aree di attività: scommesse sportive, gioco online e macchine da intrattenimento. Offriamo ai nostri clienti esperienze di gioco sicure e di qualità, attraverso tutti i canali, ponendo la responsabilità e la sostenibilità al...
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Vip Specialist
6 giorni fa
giuliano di roma, Italia Lottomatica A tempo pienoSiamo il Gruppo Lottomatica, leader nel settore del gioco regolamentato in Italia e uno dei maggiori operatori europei, in tutte le aree di attività: scommesse sportive, gioco online e macchine da intrattenimento. Offriamo ai nostri clienti esperienze di gioco sicure e di qualità, attraverso tutti i canali, ponendo la responsabilità e la sostenibilità al...
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VIP Client Experience Lead
6 giorni fa
giuliano di roma, Italia Lottomatica A tempo pienoUn'azienda leader nel settore del gioco è alla ricerca di un VIP Specialist per gestire un portfolio clienti e offrire il miglior servizio ai migliori giocatori. Il candidato ideale avrà almeno 2 anni di esperienza nella gestione di clienti VIP, ottime capacità comunicative e competenze nella risoluzione dei problemi. Offriamo un contratto ibrido con...
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Vip account specialist
2 settimane fa
giuliano di roma, Italia Humangest S.p.A. A tempo pienoItaly, Lazio, ROMA via degli Aldobrandeschi, Gaming/Arts/Entertainment/Media, Customer ServiceWork location: Italy, Lazio, ROMASGB Holding - Divisione ICT, Società specializzata nel settore dell'Innovazione Tecnologica e della Digitalizzazione, ricerca per importante azienda Leader nel settore Gambling: 1 figura di VIP Account SpecialistDescrizione...
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Vip account specialist
3 settimane fa
Roma, Italia Humangest S.p.A. A tempo pienoItaly, Lazio, ROMA via degli Aldobrandeschi, Gaming/Arts/Entertainment/Media, Customer Service Work location: Italy, Lazio, ROMA SGB Holding - Divisione ICT, Società specializzata nel settore dell'Innovazione Tecnologica e della Digitalizzazione, ricerca per importante azienda Leader nel settore Gambling: 1 figura di VIP Account Specialist Descrizione...
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Vip account specialist
3 settimane fa
Roma, Italia Humangest S.p.A. A tempo pienoItaly, Lazio, ROMA via degli Aldobrandeschi, Gaming/Arts/Entertainment/Media, Customer Service Work location: Italy, Lazio, ROMA SGB Holding - Divisione ICT, Società specializzata nel settore dell'Innovazione Tecnologica e della Digitalizzazione, ricerca per importante azienda Leader nel settore Gambling: 1 figura di VIP Account Specialist Descrizione...
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VIP Account Manager
3 settimane fa
Roma, Italia Humangest S.p.A. A tempo pienoUn'importante azienda del settore Gambling a Roma cerca un VIP Account Specialist per gestire la clientela VIP e monitorare i KPIs. È richiesta un'esperienza minima di 2 anni in assistenza clienti, ottime capacità comunicative e conoscenza di Excel e Power Point. La posizione offre un contratto a tempo indeterminato, con modalità di smart working per 2-3...
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Rome On-Site IT Support Specialist for VIP Users
4 giorni fa
roma (eur), Italia Experis A tempo pienoUn'azienda informatica cerca un IT Support on site a Roma (Eur). Il candidato ideale avrà almeno 2 anni di esperienza in supporto tecnico e conoscenze solide di Windows e Apple. La posizione include il supporto tecnico per utenti VIP e la gestione di postazioni di lavoro a livello globale. Offriamo un contratto indeterminato e benefits come ticket,...
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Capri Lounge Concierge
6 giorni fa
Giuliano di Roma, Italia Dompé A tempo pienoAn international service provider is seeking a Customer Experience Ambassador based in stunning Capri during the summer season. This role requires providing exceptional customer service to travelers, assisting with refunds and customs, and engaging with VIP customers to enhance their experience. Candidates should have retail or service industry experience...
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Capri Lounge Concierge
4 giorni fa
giuliano di roma, Italia Dompé A tempo pienoAn international service provider is seeking a Customer Experience Ambassador based in stunning Capri during the summer season. This role requires providing exceptional customer service to travelers, assisting with refunds and customs, and engaging with VIP customers to enhance their experience. Candidates should have retail or service industry experience...
Vip Specialist
4 settimane fa
Join to apply for the VIP Specialist role at Lottomatica.We are the Lottomatica Group, the leading company in the regulated gaming sector in Italy and one of the largest European operators across all areas of activity: sports betting, online gaming, and amusement machines. We offer our customers safe, high-quality gaming experiences across all channels, placing responsibility and sustainability at the heart of our business.Being part of Lottomatica is much more than working for a company: it means contributing to a large and responsible entrepreneurial project.We are looking for a VIP Specialist to join our Digital & Betting Department, managing a client portfolio and providing top-tier service to the company’s most valued players, ensuring growth in their lifetime value.Main responsibilitiesManage the VIP customer base to strengthen customer relationships and ensure the highest share of wallet percentage;Act as the first point of contact for VIP customers through dedicated inbound and outbound channels (chat, phone, email);Establish and develop a direct relationship with VIP customers through one-to-one channels;Activate ad‑hoc campaigns tailored to the gaming habits of VIP customers;Monitor relevant KPIs on a daily, monthly, and weekly basis;Prepare specific analyses and presentations for weekly update meetings;Define offline caring activities (invitations to events, sending gadgets) and build VIP customer loyalty by participating in dedicated events with them;Organize the flow of promotional communications (inbox, dem, SMS), in line with the VIP Supervisor's directives;Identify and report cases of problem gambling, implementing Responsible Gaming protection procedures;Analyze the market and trends and conduct regular benchmarking activities;Be familiar with the various gaming verticals and be able to offer customer support on all products available on the site;Collaborate with the managers of the various product areas through meetings and reports, in order to coordinate activities and optimize results;Manage outbound campaigns for specific communications and track their results;Communicate with customers in a professional and helpful manner, reflecting the guidelines.RequirementsMinimum 2 years of experience in the role;Excellent knowledge of Customer Service management, particularly with VIP clients;Full proficiency in MS Office Suite;Strong problem‑solving abilities;Goal‑oriented mindset;Excellent team‑working attitude.Will be a plusExperience in the gaming industry.What you’ll find at LottomaticaThe opportunity to work at the largest betting and gaming company in Italy and one of the largest globally;A dynamic environment to grow and develop new skills;A chance to provide impactful solutions for major organizations and directly influence their success;Participation in charity, legality, and responsibility projects through Fondazione Lottomatica;A corporate DNA model built on Inclusion, Diversity, Excellence, and Collaboration;Being part of the global industry leader in ESG commitment.What we offerContract commensurate with experience and hybrid job opportunities;Company laptop and mobile phone;Meal vouchers and performance bonus;Corporate welfare program, supplementary health insurance, nursery bonus;Ongoing training on both hard and soft skills;Annual gross salary based on experience (from 28k to 30k).Seniority levelAssociateEmployment typeJob functionOtherEntertainment ProvidersLottomatica follows a policy that guarantees equal opportunities and promotes diversity and inclusion, standing firmly against all forms of discrimination.At Lottomatica, we believe every person is unique, and we view diversity as a source of both personal and organizational enrichment. We are committed to creating an open, safe, and inclusive environment where everyone can be their true self, regardless of gender, religion, sex, age, ethnicity, nationality, disability, marital status, or sexual orientation.#J-18808-Ljbffr
