Head of Support
4 settimane fa
Strategic Leadership & Service TransformationDevelop and lead a comprehensive service strategy for the B2A segment, aligned with the department's structure and business goalsAct as a change agent, driving improvements in partner support models within a matrixed organizational environmentDefine and track key performance indicators (KPIs) and success metrics to ensure service quality and partner satisfactionConduct competitive analysis and benchmark B2A service offerings against industry standards and best practicesOperational & Commercial AlignmentAnalyze operational workflows and evaluate them for alignment with commercial needs and service quality standardsUnderstand B2A partners' pain points to implement improvements that balance customer needs with operational efficiencyCollaborate with Operational Managers to design and optimize support processes that enable scale, efficiency, and partner-centricityStakeholder & Partner EngagementMaintain regular communication with B2A partners on operational matters, including deal processing and client managementServe as the primary liaison between operational teams and B2A business stakeholdersFacilitate cross-functional collaboration with other service teams and Commercial leadership to ensure partner needs are understood and metTeam & Process ManagementWork alongside Operational leaders to build team structures that effectively support the B2A business lineParticipate in or lead restructuring and process improvement initiatives, ensuring efficient service deliverySupport team leads in performance management, ensuring service teams meet expectations and quality standardsRequirementsProven experience in service operations or customer experience leadership within the travel industry is requiredDemonstrated track record of strategic transformation, including defining and implementing service improvement initiativesExperience working in matrix or cross-functional environments is strongly preferredAbility to work with data: interpret dashboards, build presentations, and make data-driven decisionsStrong command of MS Office tools (Excel, PowerPoint, Word), Google Sheets, Tableau, BI toolsKnowledge of customer satisfaction metrics (NPS, CES); ability to define and optimize themStrong leadership skills with experience managing or influencing large teamsExcellent communication and stakeholder management skillsLeverage multi-cultural experience and understanding of cultural differences to navigate diverse partner expectations and requirementsHigh emotional intelligence; able to navigate ambiguity and resolve conflictsStrategic thinker with analytical mindsetResilient and adaptable in a fast-paced, constantly changing environmentCollaborative team player with strong sense of accountability and attention to detailBenefitsFlexible schedules and opportunity to work remotelyAmbitious and supportive team who love what they do, appreciate each other, and grow togetherInternal programs for adaptation and training, development of soft skills, and leadership abilitiesPartial compensation for participating in external training and conferencesCorporate English school: Group and individual lessons, speaking clubs with colleagues from all over the worldCorporate prices on hotels and travel servicesMyTime Day Off - an extra non-working day without loss of compensationLearn more about our data protection practices in our Privacy Policy:
-
Head of Technical Support
15 ore fa
Roma, Italia TechBiz Global GmbH A tempo pienoAt TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Head of Technical Support to join one of our **clients**' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. This role is central to delivering a seamless and...
-
Head of Impact
1 settimana fa
Roma, Italia Still I Rise NGO A tempo pieno**Head of Impact** - **Department: Programs / Operations** - **Location**:Remote - **Supervisor: General Counsel**: - **Compensation**:Based on experience **Job Description - Still I Rise, an international NGO, works towards development and the realization of humanitarian projects aiming at providing education and support to refugee children and youth, _is...
-
Head of Distribution
2 settimane fa
Roma, Italia Iama Risorse Umane A tempo pienoIAMA Risorse è una società riconosciuta e punto di riferimento per l’attività di ricerca e selezione, head hunting e gestione di progetti HR nei settori Banking, Insurance, Industry, Servizi e Information Technology & Digital. Il nostro cliente è una realtà insurtech giovane, veloce e ambiziosa, con un modello ed una proposition unici che mette al...
-
Head of sales
5 giorni fa
Roma, Italia Hartmann Young A tempo pienoHead of Sales - Italy (Veterinary Diagnostics)Language: Fluent Italian & EnglishTravel: Approx. 1 day per month on-site (Northern Italy)The OpportunityHartmann Young is partnering with a fast-growing European veterinary diagnostics company to appoint a Head of Sales for Italy, covering both laboratory services and point-of-care (POC) diagnostic...
-
Head of Sales
6 giorni fa
roma, Italia Hartmann Young A tempo pienoHead of Sales - Italy (Veterinary Diagnostics)Language:Fluent Italian & English Travel:Approx. 1 day per month on-site (Northern Italy) The OpportunityHartmann Young is partnering with a fast-growing European veterinary diagnostics company to appoint a Head of Sales for Italy, covering both laboratory services and point-of-care (POC) diagnostic solutions....
-
Head of Sales
6 giorni fa
roma, Italia Altro A tempo pienoHead of Sales - Italy (Veterinary Diagnostics)Travel: Approx. 1 day per month on-site (Northern Italy)The OpportunityHartmann Young is partnering with a fast-growing European veterinary diagnostics company to appoint a Head of Sales for Italy, covering both laboratory services and point-of-care (POC) diagnostic solutions.This is a high-impact leadership role...
-
Head of Support
11 ore fa
roma, Italia RateHawk A tempo pienoStrategic Leadership & Service TransformationDevelop and lead a comprehensive service strategy for the B2A segment, aligned with the department's structure and business goalsAct as a change agent, driving improvements in partner support models within a matrixed organizational environmentDefine and track key performance indicators (KPIs) and success metrics...
-
Head of Support
3 giorni fa
Roma, Italia RateHawk A tempo pienoStrategic Leadership & Service Transformation Develop and lead a comprehensive service strategy for the B2A segment, aligned with the department's structure and business goals Act as a change agent, driving improvements in partner support models within a matrixed organizational environment Define and track key performance indicators (KPIs) and success...
-
Head of Support
4 settimane fa
Roma, Italia RateHawk A tempo pienoStrategic Leadership & Service Transformation Develop and lead a comprehensive service strategy for the B2A segment, aligned with the department's structure and business goals Act as a change agent, driving improvements in partner support models within a matrixed organizational environment Define and track key performance indicators (KPIs) and success...
-
Head of Sales
15 ore fa
Roma, Italia Attitude A tempo pienoAttitude works directly with his Partners to bring on the market the perfect B2B strategy, with the purpouse of a distribution of the payments services. We work with passion and determination, which are necessary values to achieve the set goals. A positive and proactive attitude is necessary to bring a vision outside the box! Now, we’re looking for a -...
