Customer Service Specialist
1 settimana fa
Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full‑time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment. About The Role Reporting to the Leader of Customer Service Italy, you will be responsible for managing daily operations related to customer orders, returns, and complaints. You’ll act as a key liaison between customers, agents, and the sales team, contributing to the smooth flow of operations and enhancing customer satisfaction. Key Responsibilities Manage the full lifecycle of customer orders: intake, entry, tracking, and fulfilment Monitor shipments and proactively resolve delivery or product availability issues Handle commercial returns and complaints professionally and efficiently Support internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolution Generate and process periodic reports and statistics Coordinate with Operations and Logistics to ensure timely deliveries Maintain accurate customer records and verify commercial conditions What We’re Looking For Bachelor’s degree 2–3 years of experience in order management or customer service Proficiency in SAP and Excel; familiarity with CSD tools is a plus Fluent in Italian and English Strong interpersonal skills with a resilient and solution‑oriented mindset Ability to take ownership, manage difficult conversations, and build lasting relationships Ideal Traits Empathy and a genuine interest in customer satisfaction Positive attitude and ability to remain composed under pressure Commitment to continuous improvement and collaboration Work Environment Hybrid model: 3 days in‑office, 2 days remote (initial 3 months fully in‑office) Team of 6: collaborative and supportive, with a culture of growth and development Why Join Us At LIXIL, we invest in people who show commitment and potential. High performers are given opportunities to grow and evolve within the organization. You’ll be part of a team that values ownership, visibility, and continuous improvement. Seniority level Entry level Employment type Full‑time Job function Other Industries Manufacturing Referrals increase your chances of interviewing at LIXIL by 2x Get notified about new Customer Service Specialist jobs in Milan, Lombardy, Italy . #J-18808-Ljbffr
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Customer service specialist
3 settimane fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed. Act as the customer’s Single Point of Contact for every non-commercial issue. Responsibilities Manage sales orders from their reception until the...
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Customer Service Specialist
2 settimane fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed.Act as the customer's Single Point of Contact for every non-commercial issue.ResponsibilitiesManage sales orders from their reception until the product...
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Logistics & SAP Customer Service Specialist
3 settimane fa
Milano, Italia Customer Services & Call Center A tempo pienoA logistics company in Milan seeks a Customer Service professional responsible for effective management of customer orders and service incidents. You will manage sales orders from reception to delivery, ensuring compliance with service agreements and data management. The ideal candidate has experience in Customer Service, works in an SAP environment, and is...
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Customer Service Specialist
7 giorni fa
Milano, Italia Gucci A tempo pienoGucci seeks a Customer Service Specialist in Milan, Italy, to oversee customer service operations across various sales channels and product categories. The role involves managing orders, shipments, customer data, and ensuring compliance with international regulations. Candidates must have at least 2 years of relevant experience, proficiency in Microsoft...
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Customer Service Specialist
4 settimane fa
Milano, Italia Off-White A tempo pienoTHE ROLE Off-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL DO...
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Customer Service Specialist
4 giorni fa
Milano, Italia GoVolt A tempo pienoSiamo alla ricerca di un CUSTOMER SERVICE SPECIALIST, positivo, proattivo e con ottime capacità di problem solving, da aggiungere al nostro team. Nello specifico il Customer Service Specialist dovrà: - Gestire l'assistenza dei clienti; - Aiutare i clienti nella comprensione e utilizzo del servizio di GoVolt; - Analizzare i dati raccolti per il continuo...
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Customer Service Specialist
2 settimane fa
Milano, Italia Humanagest S.p.a. A tempo pienoHumangest, Società specializzata nella Ricerca e Selezione del personale, ricerca per prestigiosa azienda un **FRANCE AND FRANCOPHONE AREA CUSTOMER SERVICE SPECIALIST** per la propria **DIREZIONE COMMERCIALE EXPORT - AREA INTERNATIONAL CUSTOMER SERVICE** La risorsa, rispondendo direttamente all’International Customer Service Manager, si occuperà delle...
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Customer Service Specialist
1 settimana fa
Milano, Italia Arrow Electronics, Inc. A tempo pieno**Position**: Customer Service Specialist We are looking for an ambitious individual to join ARROW Intelligent Solutions Team. The EMEA Customer Service Team is looking for a **Customer Service Specialist**, who will provide expert external/internal customer service and sales support for ARROW customers and stakeholders. In this position, you will be...
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Wholesale Customer Service Specialist
5 giorni fa
Milano, Italia Bottega Veneta A tempo pienoBottega Veneta seeks a Wholesale Customer Service Specialist in Milan to manage and support wholesale operations. The role involves ensuring exceptional service, handling inquiries, and collaborating with internal teams to enhance client satisfaction. Candidates should have 5-8 years of experience in customer service within the fashion or luxury industry, a...
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Customer Service
4 settimane fa
Milano, Italia Jobbit A tempo pienoCustomer Service & Logistics Specialist – Adecco Italia Adecco Italia Spa è alla ricerca di un Customer Service & Logistics Specialist da inserire all'interno del team di Customer Service, parte integrante della funzione Supply Chain di Bolton Food, con sede in Italia, Milano. Attività principali: Gestire l'intero ciclo dell'ordine: ricezione,...
