HVACR Service Operation Team Leader

HVACR Service Operation Team Leader – Central & South Italy – Johnson ControlsWhat You Will DoResponsible for the provision of high-quality service support to customers by leading the day-to‑day activities of a team of technicians.How You Will Do ItEnsure the delivery of best‑in‑class customer support (service level delivery, preventive maintenance, product solutions, customer and sales organization relationship, laboratory services and parts inventories) through effective resource planning, deployment and field administration.Lead field service technicians across Central‑South Italy to ensure a best‑in‑class customer experience.Champion a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals.Set objectives for service technicians, carry out regular reviews, coach staff and ensure that adequate training and development is provided.Drive talent development through active support.Develop and maintain ongoing communication with Service leader and peers to understand and manage resource availability/limitations.Partner actively with direct manager and other service delivery leaders to ensure that resources are deployed consistently with defined obligations with customers.Monitor field service work and vacation planning, ensuring that internal processes are followed.Report competitors and trends central to the growth strategy for the service business.Drive KPI operations and encourage the team to operational excellence.What We Look ForMinimum 6 years successful field service experience in HVAC systems: repairs, on‑site maintenance.Bachelor’s degree or equivalent in engineering.Previous successful experience in a supervisory / team leader role with team building skills.Proven interpersonal, team, strategic thinking and analytical skills.Assertive personality with a strong bias for action, results oriented, innovative, tackling tough problems with firm deadlines.Fluent in Italian, with very good knowledge of English reading, writing and presentation skills.Sales acumen, hands‑on, can‑do mindset.Proficient in Excel, Word, Notes.LocationRomeOur BenefitsWe offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us you will become part of a leading global multi‑industrial corporation defined by its stimulating work environment and job satisfaction. We also provide outstanding career development opportunities that will stretch your abilities and channel your talents.If you are interested in learning more about this exciting opportunity, please apply directly to the role through the web page. If your application is selected, our central talent acquisition team will inform you to arrange a telephone interview.Who We AreJohnson Controls is a global diversified technology and multi‑industrial leader, serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next‑generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all stakeholders, through strategic focus on our buildings and energy growth platforms.Seniority LevelMid‑Senior levelEmployment typeFull‑timeJob functionManagement and ManufacturingIndustriesIndustrial Machinery Manufacturing#J-18808-Ljbffr