DENZA Aftersales

Overview This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role uses advanced diagnostics and data insights to anticipate problems, monitor service cases, and support ongoing quality improvements. Key Responsibilities On-Site Technical Service: Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service. Remote Technical Support: Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently. Cross-Functional Issue Escalation: Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions. Big Data & Advanced Diagnostics: Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time. Quality Feedback & Improvement: Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions. Premium Customer Interaction: Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards. Profile Professional Background : At least 5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.). Strong hands-on experience in mechanical, electrical, and high-voltage EV systems. Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage. Technical Skills : Solid diagnostic and troubleshooting capabilities. Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems. Knowledge of high-voltage safety procedures and EV architecture. Ability to interpret technical data, failure patterns, and quality reports. Soft Skills & Behaviours : Customer-focused mindset with strong communication skills according to Premium/Luxury standards. Ability to operate independently in the field with discipline and reliability. Strong problem-solving approach and sense of ownership. Calm, professional, and confident when dealing with customers onsite. Other Requirements : Valid driver’s license. Ability to travel within the region for on-site interventions. Fluent in Italian and English. Location: Based in Milan, with an itinerant schedule covering customer sites as needed Type of Employment: Full-time About BYD Group: Founded in February 1995, BYD Group is a leading high-tech, multi-sector company focused on innovation and development in the automotive, rail, energy, and electronics industries. Our goal is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent to join this mission and make a positive impact in a diverse and dynamic world. #J-18808-Ljbffr