DENZA Aftersales

OverviewThis position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role uses advanced diagnostics and data insights to anticipate problems, monitor service cases, and support ongoing quality improvements.Key ResponsibilitiesOn-Site Technical Service: Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service.Remote Technical Support: Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.Cross-Functional Issue Escalation: Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.Big Data & Advanced Diagnostics: Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.Quality Feedback & Improvement: Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.Premium Customer Interaction: Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.ProfileProfessional Background:At least 5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.).Strong hands-on experience in mechanical, electrical, and high-voltage EV systems.Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.Technical Skills:Solid diagnostic and troubleshooting capabilities.Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems.Knowledge of high-voltage safety procedures and EV architecture.Ability to interpret technical data, failure patterns, and quality reports.Soft Skills & Behaviours:Customer-focused mindset with strong communication skills according to Premium/Luxury standards.Ability to operate independently in the field with discipline and reliability.Strong problem-solving approach and sense of ownership.Calm, professional, and confident when dealing with customers onsite.Other Requirements:Valid driver’s license.Ability to travel within the region for on-site interventions.Fluent in Italian and English.Location: Based in Milan, with an itinerant schedule covering customer sites as neededType of Employment: Full-timeAbout BYD Group: Founded in February 1995, BYD Group is a leading high-tech, multi-sector company focused on innovation and development in the automotive, rail, energy, and electronics industries. Our goal is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent to join this mission and make a positive impact in a diverse and dynamic world.#J-18808-Ljbffr