Data Center Operations Manager

Job ID: | Amazon Data Services, Inc. Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All candidates should be willing to work both independently and to manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside the United States). This is a night shift role with an overnight shift from 8 pm to 5 am. Key Job Responsibilities Prioritize and assign trouble tickets to data center technicians and operators Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations Develop career paths for employees and update internal tools Recruit and train data technicians to ensure appropriate staffing levels Ensure effective and efficient management of day‑to‑day data center operations including queue management, 24/7 shift arrangement, and hardware logistics Fast learn or act as subject‑matter expert across all aspects in data center operations Ensure all operational KPIs and metrics are being measured and met Inspire and guide improvement in team process, technology innovation, and automation Manage large‑scale events (outages) and act as call leader Improve work‑flows and throughput for data center operations Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs Maintain the on‑call schedule coordinating absences and vacations Be passionate about the quality and quantity of services being provided and continuously strive to improve customer experience Basic Qualifications A Bachelor's degree or 4+ years of professional or military experience in an IT related field 2+ years of experience managing people in a technical environment 2+ years of experience with networking or computer hardware Preferred Qualifications In‑depth knowledge of Linux systems administration, networking, and cabling best practices In‑depth hardware architecture knowledge and troubleshooting experience Experience with system management tools and client/server environments Technical writing experience and prior project management experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr