Service Manager
13 ore fa
Overview Why join us in 2026? Think about the digital tools we use every day—from virtual shopping to contactless payments. They are shaping our future. Join us to help influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense. What we offer you as an IT Service Manager Attractive compensation and a competitive overall package. Meal vouchers and healthcare expense reimbursement. Hybrid working model (Milan or Rome). Structured training path and continuous support from your manager. Private health insurance and supplementary pension fund. Your future role You will join Nexi’s IT team in Milan or Rome in a hybrid work model, contributing directly to the excellence of our digital services. In this role, you will act as the link between technical operations and strategic analysis, coordinating external partners and internal teams to ensure flawless performance and drive continuous improvement. This is an exceptional opportunity for those who want to combine ITIL methodology with technical expertise. Your main responsibilities will include Managing IT service operations (Incident, Problem, Change Management) following the ITIL framework. Analyzing performance data to identify trends and areas for service optimization. Developing small tools or automation scripts (Python, SQL, SOQL, Apex) to enhance internal efficiency. Coordinating external vendors and technical teams to ensure full compliance with SLAs. Actively contributing to the evolution of ITSM processes and monitoring metrics. Participating in digital transformation projects and migrations to Cloud environments. Qualifications required to succeed in this role Strong knowledge of the ITIL framework (Foundation certification is a highly appreciated plus). Solid experience with ticketing platforms such as ServiceNow or Jira Service Management. Technical skills in SQL and scripting languages (Python, Bash, or PowerShell) for data analysis. Excellent command of technical English (B2 level) for international contexts. Additional skills and experiences that will help you stand out Ability to create dashboards and advanced reporting using BI tools (Power BI or Tableau). Basic understanding of Cloud architectures (AWS, Azure, or GCP). Strong problem-solving attitude and curiosity for new technologies. Excellent cross-team collaboration skills and a hands-on approach. Outstanding communication and presentation abilities, both with peers and C-level stakeholders. #J-18808-Ljbffr
-
Service manager
3 settimane fa
WorkFromHome, Italia SORINT.lab A tempo pienoIT Service Manager – Padova We are hiring a seasoned IT Service Manager for our office in Padova. The role requires a minimum of 5 years of experience in IT service management and a proven ability to lead service delivery, quality assurance, and continuous improvement initiatives. Responsibilities Manage and coordinate the delivery of Managed Services...
-
Service Manager
2 settimane fa
WorkFromHome, Italia Agile Lab S.r.l. A tempo pienoAgile Lab is a company founded in 2014 with the mission to create value for its customers in data‑intensive environments through customisable solutions that establish performance‑driven processes, sustainable architectures and automated platforms based on data governance best practices. Having delivered over 100 successful Elite Data Engineering...
-
Service Manager
2 settimane fa
WorkFromHome, Italia Agile Lab A tempo pienoJoin to apply for the Service Manager role at Agile Lab Agile Lab is a company founded in 2014 with the mission to create value for its customers in data‑intensive environments through customisable solutions that establish performance‑driven processes, sustainable architectures and automated platforms based on data governance best practices. Having...
-
Service Manager
13 ore fa
WorkFromHome, Italia Agile Lab A tempo pienoJoin to apply for the Service Manager role at Agile Lab Agile Lab is a company founded in 2014 with the mission to create value for its customers in data‑intensive environments through customisable solutions that establish performance‑driven processes, sustainable architectures and automated platforms based on data governance best practices. Having...
-
Remote Service Operations Manager
1 settimana fa
WorkFromHome, Italia ZCA Digital srl A tempo pienoUna azienda di consulenza digitale è alla ricerca di un Service Operation Manager per gestire il supporto ai clienti. La figura sarà responsabile della gestione dei gruppi di lavoro, della definizione di nuovi servizi e della gestione fornitori. Richiesta ottima conoscenza della lingua italiana e buona conoscenza dell'inglese, oltre a esperienza in service...
-
Service Manager Consultant
2 settimane fa
WorkFromHome, Italia TIM A tempo pienoService Manager Consultant – TIM Join to apply for the Service Manager Consultant role at TIM. Stiamo cercando figure di “Service Manager Consultant” dedicate ai grandi clienti di TIM, pubblici o privati, per il team di Operations in ambito Enterprise & Innovative Solutions – Competence Development Area per le sedi di Roma e Milano. Chi sei? Hai una...
-
Service Manager Consultant
2 settimane fa
WorkFromHome, Italia TIM A tempo pienoService Manager Consultant – TIM Join to apply for the Service Manager Consultant role at TIM. Stiamo cercando figure di “Service Manager Consultant” dedicate ai grandi clienti di TIM, pubblici o privati, per il team di Operations in ambito Enterprise & Innovative Solutions – Competence Development Area per le sedi di Roma e Milano. Chi sei? Hai una...
-
Area Service Manager
2 settimane fa
WorkFromHome, Italia EPTA GROUP A tempo pienoArea Service Manager – Tuscany Region Our community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for an Area Service Manager for the Tuscany Region. Key Responsibilities Coordinate all service activities with local technical organizations. Responsible for data...
-
Regional Service
2 settimane fa
WorkFromHome, Italia EPTA GROUP A tempo pienoA leading international refrigeration solutions provider is seeking an Area Service Manager for the Triveneto Region. This mid-senior level position involves coordinating service activities, managing service agreements, and overseeing subcontractors. The ideal candidate will have at least 4 years of relevant experience in a multinational context and hold an...
-
Regional Service
6 giorni fa
WorkFromHome, Italia EPTA GROUP A tempo pienoA leading international refrigeration solutions provider is seeking an Area Service Manager for the Triveneto Region. This mid-senior level position involves coordinating service activities, managing service agreements, and overseeing subcontractors. The ideal candidate will have at least 4 years of relevant experience in a multinational context and hold an...
