First Level Technician

2 settimane fa


Piemonte, Italia Customer Service A tempo pieno

DESCRIZIONE RUOLO Il/La First Level Technician si occupa della gestione e risoluzione delle richieste di assistenza: è il punto di riferimento del cliente per la risoluzione della richiesta di assistenza e manutenzione. LE TUE ATTIVITÀ Gestire la lista assegnata di ticket di assistenza rispettandone la priorità e gli SLA. Essere il punto di riferimento del cliente per raccogliere informazioni tecniche di dettaglio, avendo cura di garantire costante aggiornamento e supporto. Svolgere l’analisi tecnica della criticità segnalata sull’impianto al fine di individuare la causa del guasto o malfunzionamento e possibili soluzioni di risoluzione Sviluppare modifiche e/o risolvere bug scoperti in fase di assistenza Interfacciarsi e collaborare con le aree di assistenza di Country e di Gruppo in caso di necessaria escalation dovuta alla complessità del problema Interfacciarsi con i fornitori per la risoluzione di criticità sugli impianti clienti di loro competenza Gestire operativamente il ticket interno sul CRM aziendale, avendo cura di tracciare le azioni svolte e la soluzione adottata IL TUO PROFILO Se hai maturato buone conoscenze di: Inglese (livello B2) Tedesco (non mandatorio ma apprezzato) Se hai maturato buone competenze di: Sviluppo SW (Vb .NET) Uso dei db relazionali (SQL Server, Oracle) Pensi di avere buone capacità di: Analisi Comunicazione efficace Gestione del conflitto Gestione dello stress Hai esperienza (anche minima) di help desk di 1 livello in ambito IT, sei disponibile a lavorare su turni e nei weekend. Aspettiamo la tua candidatura COSA TI OFFRIAMO Un percorso di apprendimento continuo Un ambiente di lavoro dinamico e stimolante Onboarding strutturato e formazione continuo Sede lavorativa: Vigliano Biellese (BI) Annuncio rivolto a candidati ambosessi (D.Lgs198/2006) #J-18808-Ljbffr


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