Automotive Technical Helpdesk Specialist
3 settimane fa
Automotive Technical Helpdesk Specialist 3 days ago Be among the first 25 applicants At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions. Purpose of the Role Provide parts, technical, and diagnostic support, as well as related repairs to various users, ensuring prompt resolution of technical cases and minimizing repeat repairs. Key Responsibilities Provide technical support across various systems, focusing on parts and diagnostics and root cause analysis. Guide dealers through repair processes and ensure accurate case documentation. Own cases from initiation to resolution or escalation, maintaining clear and professional communication. Research technical documentation, manuals, and resolution databases to support problem-solving. Collaborate with dealer technicians and internal agents to resolve complex technical issues. Monitor and manage backlog by following up on open cases. Build strong relationships with retailers and workshop teams to improve service effectiveness. Contribute to customer satisfaction by delivering high-quality diagnostic and repair support. Ideal Experience, Knowledge & Skills An automotive professional with a technical background, Dealer workshop experience to Senior or Master Technician level, Customer service experience. Strong knowledge on vehicle mechanical, electrical, computer systems and parts. Good understanding and use of measuring tools result data (i.e. multimeter, oscilloscope, flatness gauge, dial gauge, fillet gauge, micrometer …etc.). Thorough knowledge of all aspects of modern vehicle systems and repair processes, particularly up-to-date electronics. Strong knowledge of vehicle mechanical, electrical, and electronic systems. Proficiency in diagnostic procedures and fault code interpretation using OEM tools. Experience with CAN bus communications, ECUs, sensors/actuators, and control modules. Skilled in using measurement tools (multimeter, oscilloscope, clamp meter) and interpreting results. Ability to read and apply wiring diagrams, service manuals, and TSBs. Familiarity with OEM technical platforms and knowledge bases. Competence with ticketing systems for case logging, triage, and resolution tracking. Customer orientation with a service mindset toward Dealers/Approved Repairers and Independent Operators. Language skills: fluent Italian and English. Seniority Level Entry level Employment Type Full-time Job Function Consulting Industries Business Consulting and Services Wholesale Motor Vehicles and Parts #J-18808-Ljbffr
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Automotive Tech Helpdesk Specialist
3 settimane fa
Roma, Italia MSX International A tempo pienoA global automotive solutions provider is seeking an Automotive Technical Helpdesk Specialist in Italy. This role involves providing technical support and diagnostic assistance while ensuring high customer satisfaction. The ideal candidate has a strong automotive background, experience in a dealer environment, and fluency in Italian and English. Full-time...
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EV Diagnostics Helpdesk Specialist – Automotive Tech
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Roma, Italia MSX International A tempo pienoA leading automotive solutions provider is looking for a Technical Helpdesk Specialist in Rome, Italy. You will provide technical support, guide dealers through repair processes, and solve complex automotive issues. The ideal candidate holds a degree in automotive technology and has strong knowledge of vehicle mechanics, including electric vehicles. Fluency...
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Automotive Technical Helpdesk Agent
2 settimane fa
Roma, Lazio, Italia MSX International A tempo pieno 30.000 € - 50.000 € all'anoCompany DescriptionMSX International Groupis the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue,...
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Automotive Helpdesk Homologation Specialist
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Roma, Italia MSX INTERNATIONAL A tempo pienoAs an Automotive Helpdesk Homologation Specialist, you will ensure technical and customer management support both to internal departments and to the national network. You will submit to the Ministry of Transport the homologation certificates of the vehicles, to allow their registration on the national territory and you will relate with suppliers and...
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Automotive Technical and Diagnostic Specialist
5 giorni fa
Roma, Italia MSX International A tempo pienoMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales...
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Automotive Technical and Diagnostic Specialist
5 giorni fa
Roma, Italia MSX International A tempo pienoMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales...
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Automotive Technical and Diagnostic Specialist
5 giorni fa
Roma, Italia MSX International A tempo pienoMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales...
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Automotive Technical and Diagnostic Specialist
4 giorni fa
roma, Italia MSX International A tempo pienoMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales...
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Automotive Technical Helpdesk Specialist
4 settimane fa
Roma, Italia MSX International A tempo pienoAt MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions. Purpose of the role: Provide parts, technical, and diagnostic support, as well as related repairs to various users, ensuring prompt resolution of...
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Automotive Technical Helpdesk Specialist
4 settimane fa
Roma, Italia MSX International A tempo pienoAt MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions. Purpose of the role: Provide parts, technical, and diagnostic support, as well as related repairs to various users, ensuring prompt resolution of...
