Maintenance On Site Customer Support Manager
2 settimane fa
Our Customer is a prestigious and structured Multinational Company, operating in the sector of design, production, maintenance and marketing of complex components and systems for the Aeronautical field. For an increase in the Customer Support Department, it has entrusted us with the selection of the Maintenance On Site Customer Support Manager – Aeronautical Propulsion - Kuwait / Italy. The resource will be responsible for managing and overseeing the maintenance activities, will manage on shore and off shore contracts, maximizing Company Targets in terms of cost, margin, and revenues, while ensuring Customer satisfaction. In this role, you will be a representative of the Company and act on behalf of the Military Consortium in liaising with the Customer for any service issues. The resource will be located in the customer premises in Kuwait for an extended period (2-3 years), then return to Italy and will be able to continue his professional career within the Corporate Group, at the sites in Italy. Responsibilities Manage the on site team at all levels, also caring about its growth and development. Manage and oversee the maintenance activities performed by the Company on site team. Oversee and manage the provisions of all Technical and Logistic activities through the on site team. Liaise and participate at operational / functional meetings with Customer. Continuously identify opportunities for improvement and service enhancement. Ensure compliance to relevant airworthiness regulation specifications (Technical Airworthiness Authority). Supervise and ensure EHS compliance of the Kuwait propulsion facility and raise any maintenance requirements. Raise and monitor any quality issues affecting Operations and implement any subsequent mitigating action related to Quality Management. Manage all required documentation related to the deployment of the team. Issue and control all relevant documentation within local Operations. Support and integrate the Engine Field Service activities as necessary. Act as Certifying Staff as necessary Manage on shore and off shore contracts, using program management principles to achieve company targets. Monitor and report program performance, including cost, margin, and revenues. Utilize SAP for program management and reporting. Requirements Bachelor’s degree in Aerospace / Mechanical Engineering or a high school diploma with previous solid experience in maintenance activities on aircraft propulsion systems or similar engine types. Good knowledge of service and Customer operational needs. Capable of Technical Reporting. Good knowledge of Health and Safety regulations and working around aircraft. Good knowledge of contract commitments and implications on KPI’s. Basic knowledge of availability service and balance with inventory and cost. Excellent communication and persuasion skills at all levels. Strong ability to influence others and lead small teams. Good knowledge of airworthiness / flight safety regulations and compliance. Basic understanding of Fleet Management, modelling, forecasting and reporting. Excellent problem solving skills. Fluent written and spoken Italian and English. Work Visa, in accordance with local regulation, is required. Eligible for NATO Security Clearance. Basic knowledge of SAP Understanding of billing concepts and program management principles including cost, margin, and revenue Desired Characteristics. Experience in multinational / multicultural environment. Good communication skills. Location: Kuwait / Italy. #J-18808-Ljbffr
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