Quality Manager

2 giorni fa

Monza, Italia Marriott Hotels Resorts A tempo pieno

Description JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management or related major; 3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations or related professional area. 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management or related major; 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations or related professional area. CORE WORK ACTIVITIES Managing Quality Assurance Goals Coaches managers on adopting the Total Quality Management leadership style. Conducts monthly audit to ensure compliance with company and brand standards. Makes and executes necessary decisions to keep property moving forward toward achievement of goals. Directs property quality efforts to address critical customer requirements. Assists with regional and/or company-wide implementation of company best practices. Facilitates process improvement teams, assuring the use of systematic processes and improvement is achievable and measurable. Managing Quality Tools Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences. Uses data collection methods to compile, track and analyze defect trends. Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. Analyzes issues and identifies trends. Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product/service levels and overall satisfaction. Models service behaviors that meet or exceed guest expectations. At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law. Required Experience Manager Key Skills APQP Quality Assurance ISO 9001 Lean Six Sigma PPAP Root cause Analysis ISO 13485 Quality Systems Quality Control Quality Management ISO 9100 Manufacturing Employment Type: Full-Time Experience: Years Vacancy: 1 #J-18808-Ljbffr

  • Quality Manager

    6 giorni fa

    Monza, Italia Ingenn A tempo pieno

    Ingenn: Engineering & Manufacturing Technical Recruiters | Head Hunter **Posizione**: Ingenn è la **società di Head Hunting** unicamente focalizzata nella ricerca e selezione di **profili tecnici e ingegneri**. **The partner**: Ricerchiamo un **Quality Manager** per azienda leader nel settore Glass & Polymers. **The role**: - Coordinamento del team di...

  • Guest Experience Quality Manager

    2 giorni fa

    Monza, Italia Altro A tempo pieno

    An international hospitality leader is seeking a Quality Assurance Manager responsible for implementing processes that uphold the company’s standards and enhance customer satisfaction. The role involves coaching managers, conducting audits, and managing guest feedback to ensure quality. Candidates should have a relevant degree and experience in guest...

  • Guest Experience Quality Manager

    2 giorni fa

    Monza, Italia Marriott Hotels Resorts A tempo pieno

    An international hospitality leader is seeking a Quality Assurance Manager responsible for implementing processes that uphold the company’s standards and enhance customer satisfaction. The role involves coaching managers, conducting audits, and managing guest feedback to ensure quality. Candidates should have a relevant degree and experience in guest...

  • Quality System Manager

    2 settimane fa

    Monza, Italia Human Value A tempo pieno

    **Il Contesto**: - Il nostro cliente è una multinazionale italiana considerata leader mondiale nel suo settore. L'azienda conta diverse migliaia di dipendenti, una presenza globale con Plant in Europa, Asia e America. L'R&D ed il suo Marketing Strategico costituiscono indubbiamente la chiave del suo successo, rappresentando di fatto il precursore in ambito...

  • QA/quality Engineer

    2 settimane fa

    Monza, Italia Spirax Sarco Italia A tempo pieno

    Our Company is looking for a Quality Assurance Engineer to join our team. As Quality Assurance Engineer, he/she will be introduced in Quality Department and will be able to prepare and review the Quality documents (procedures, operating instructions…) required by the Company Quality Management System, by ISO 9001 standard and by any other applicable...

  • Quality Manager

    2 giorni fa

    Monza, Italia Altro A tempo pieno

    DescriptionJOB SUMMARYThe position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.CANDIDATE...

  • Quality Manager

    9 ore fa

    monza, Italia Altro A tempo pieno

    DescriptionJOB SUMMARYThe position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.CANDIDATE...

  • Quality Manager

    11 ore fa

    Monza, Italia Altro A tempo pieno

    DescriptionJOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.CANDIDATE PROFILE...

  • Quality Plant Manager

    6 giorni fa

    Monza, Italia Arethusa A tempo pieno

    **Quality Plant Manager** **Cliente**: Prestigiosa multinazionale italiana leader nel settore automotive di riferimento **Contenuti della posizione**: La missione di questa funzione è di garantire la corretta e sistematica applicazione delle attività di verifica e di controllo, al fine di assicurare le conformità dei prodotti ai requisiti del Cliente e...

  • Project Quality Manager

    2 settimane fa

    Monza, Italia Altro A tempo pieno

    Project Quality Manager (Turbomachinery & Process Solutions)Join Baker Hughes as a Project Quality Manager (Turbomachinery & Process Solutions) and lead the quality requirements for innovative energy products across 120 countries.ResponsibilitiesCreate quality plans using the standard template and incorporate customer quality, technical regulation and...