WW PRIVATE CLIENTS RELATIONS MANAGER

The WW Private Clients Relations Manager acts as one of the primary point of contacts for high-end clients, cultivating their relationship with the Brand, ensuring client satisfaction and reinforcing their loyalty. Reporting to the Private Client Experience Director, supporting all clienteling activities related to the VIC clients worldwide. The position is based in our HQ in Rome and requires frequent travel at WW level.We look to onboard the WW Private Clients Relations Manager by the end of the year.Job responsibilities Client Recruitment and Engagement of VIC, building and maintaining long-term relationshipsImplement strategies and support in zone via personalized activationsDevelop high-end segment business and hosting guidelinesLiaise with LVMH sister brands & outside partners to enlarge opportunitiesSupport and coordinate VIC related events, like Fashion Shows, World of Fendi, High Jewelry events, etc.Liaise with external suppliers (hotels, cars, entertainment…) to organize VIC activities around Fashion Shows, and High Jewelry Events and Couture.Delivery of internal tools and guidelines to regional officesWork with PCR zone teams to identify and organize for top clients’ relevant exceptional experiences, matching clients\' interests and develop their loyalty to the brandCollaborate as a team player when working with other departments (CRM, Training, Product, Retail Performance, etc.) to develop strategies that benefit clients.Competitor’s analysis and benchmark.Cost control and budgets for PCR activities,Profile At least 7 years of working experience in a similar role, preferably within fashion or hospitality industry.Strong understanding of the luxury market and client expectations.Exceptional organizational, interpersonal, and communication skills, with a demonstrated ability to think creatively and strategically.Proven ability to manage multiple projects simultaneously and meet tight deadlines in a fast-paced environment.Ability to consistently perform under pressure in a fast-paced environment.Willingness to work non-traditional working hours, including evening and week-ends.Proficient in Excel, PowerPoint, Word, Outlook and SalesforceFluency in English is a must. French/Italian or fluency in another language will be considered a plus.Additional information “ LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent ”The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.#J-18808-Ljbffr