Customer care specialist
3 settimane fa
OverviewSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference. PositionCustomer Care Specialist – Direct Consumer ENGLISH NATIVE SPEAKER for our HQ in Castelfranco Veneto. You will be part of the Customer Care Centre to handle end-consumer inquiries at the various contact points. Key ResponsibilitiesPre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product Management of B2C contacts in the various marketplace platforms, in compliance with KPIs Processing product returns and replacements Collection and management of any complaints and claims Management of reported problems and sharing them with the various company departments Advanced knowledge of English, both spoken and written. Mother tongue knowledge required Fluency in German/French; Italian is considered a plus Minimum experience gained in customer service activities Good use of PC. SAP/SALESFORCE knowledge is preferred Strong speaking and communication skills Ability to listen and empathize Problem-solving skills Mindset and intrapersonal skillsService and service-oriented mentality, in particular towards private customers Sales aptitude and reliability Ability to communicate and present on various channels Structured, organized, and able to manage complex processes Additional informationInterested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders (D.lgs. 198/2006).#J-18808-Ljbffr
-
Customer care specialist
9 ore fa
Castelfranco Veneto, Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
-
Customer Care
2 settimane fa
Castelfranco Veneto, Italia During A tempo pieno**During SpA** è regolarmente autorizzata dal Ministero del Lavoro ai sensi del D.lgs. 276/03 (Aut. Def. Min. Lav. Prot.1180/SG del 13/12/04), con filiali su tutto il territorio nazionale. La struttura del nostro network e la professionalità del nostro staff ci permettono di studiare e realizzare progetti complessi nell'ambito della pianificazione e...
-
Customer Care Specialist
3 settimane fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
-
Customer care specialist
7 giorni fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
-
Customer care specialist
7 giorni fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
-
Customer care specialist
4 settimane fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
-
Customer care specialist
2 settimane fa
castelfranco veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
-
Customer care specialist
1 settimana fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
-
Customer Care Specialist
1 settimana fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
-
Customer care specialist
2 giorni fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
