Customer care specialist

15 ore fa

Castelfranco Veneto, Veneto, Italia STIGA A tempo pieno

STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference.

As a Customer Care specialist for the Direct Consumer for the
UK
(m/f/d) for our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, to
handle end-consumer inquiries at the various contact points
.

Key Responsibilities

The resource assigned to the role will be responsible for:

  • Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;
  • Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;
  • Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
  • Processing product returns and replacements;
  • Collection and management of any complaints and claims;
  • Management reported problems and shared them with the various company departments

Skills & qualifications

  • Advanced knowledge of
    English,
    both spoken and written.
    Mother tongue knowledge required
  • Fluency in
    German/French and Italian is considered a plus
  • Minimum experience gained in customer service activities
  • Time management skills
  • Good use of PC
    . SAP/SALESFORCE knowledge is preferred
  • Strong speaking and communication skills
  • Ability to listen and empathize
  • Problem-solving skills

Mindset and intrapersonal skills

  • Service and service-oriented mentality, in particular towards private customers
  • Sales aptitude and reliability
  • Ability to communicate and present on various channels
  • Structured, organized, and able to manage complex processes

Are you curious about our values? Explore them here

Interested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders 198/2006).

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