Sales Operations Analyst

Join our Movement and Champion Restaurant Culture At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse people‑first culture where respect, ownership, growth and better‑together values thrive. If you’re passionate about food technology and making a real impact, your seat at the table is ready. What you will do: As a Sales Operations Analyst you will work closely with the Sales Operations Manager to enhance operational efficiency across Italy and DACH (Germany, Austria, Switzerland) markets through process execution, data analysis and cross‑functional collaboration. Support & Process Improvement Provide day‑to‑day support to the sales team on processes including user questions, process guidance and issue resolution. Work closely with local and central teams to gather feedback, share recommendations and alert stakeholders to ensure alignment, consistency and seamless execution of operations. Support and assist in sales target setting and compensation processes and activities. Sales Target & Compensation Support Support and assist in sales target setting and compensation processes and activities. Project Support Contribute to projects aimed at optimizing sales operations and enhancing business impact. Collaborate across Sales, Marketing and Customer Success teams on cross‑functional projects. Analytics & Reporting Support the analysis of sales performance and key KPIs. Build, maintain and update dashboards and reports to drive actionable insights. Prepare data summaries and presentations for internal meetings and business reviews. Who you are: 2 years experience supporting a sales team in an operational or analytical capacity. Detail‑oriented, data‑driven with a strong analytical mindset and eagerness to learn. Proficiency in Excel/Google Sheets. Problem‑solving mindset and curiosity to understand how processes and systems work. Excellent communication and organizational skills. Proactive; able to demonstrate autonomy and ownership in a fast‑paced collaborative environment. Native or fluent Italian and professional fluency in English. You Can Impress With These Additions Prior exposure to Salesforce or CRM systems is a plus. Genuine interest in the food and restaurant industry. Experience working in a multi‑country or regional environment.> What we offer you: An awesome team. A permanent contract. Flexible working environment: 2 days home office per week up to 4 total weeks, additional flexibility during the summer period and in December to work fully remotely. Fixed salary and bonus. Lunch vouchers available for each working day. International teams and a multicultural environment spanning 10 offices across Europe. Highly inclusive working environment. Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel, etc. Continuous learning and development programs. Free access to the Calm app to help you build resilience wherever you are in your mental health journey. Dedicated parental leave and caregiver leave policies (12 weeks fully paid). Health insurance fully covered by the company. Life & Disability Insurance at no cost to the employee. Welfare allowance for school costs, elderly care, babysitting costs, transportation, travel, leisure. Amazing offices with dining coffee points and leisure area. Team building events. Key Skills Sales Experience Microsoft Access Power BI Pivot tables Analysis Skills Microsoft Powerpoint Retail Link Salesforce Microsoft Excel Sales Analysis CRM Software Data Analysis Skills Employment Type: Full‑Time Experience: years Vacancy: 1 Location: Milan, Lombardy, Italy #J-18808-Ljbffr