Italy Service Manager
3 giorni fa
Overview We are looking for an Italy Service Manager to drive the service organization’s strategy by implementing processes, KPIs, and standards that ensure operational excellence, strong customer experience, and efficient resource utilization, while leading country-level service projects and supporting the local service organization. Responsibilities Ensures supports to all necessary actions to meet NPS targets in the country. Ownership of country’s planning, budgeting, reporting and forecasting. Ownership of country KPI´s, sales gross margin, absorption and key working capital items. Drives and owns the SIOP process for country to meet financial targets. Owns productivity targets for the service business in the country. Teams with Supply Chain team to drive standardization and material productivity, as well as subcontractor’s savings. Ensures required resource level are staffed to execute Service activity in the country, including hiring and training targets. Ensures standards, quality and deadlines are being followed. Drives actions to track and improve service quality. Owns country service performance Owns country subcontractor portfolio development and qualification for service Participates in the development and implementation of standard processes and tolls as required Analyses operational KPI's on monthly base and takes imitate actions if needed - discussed in monthly review Re-adjusts pricing of local contracts/labour-rates according to inflation/cost increases Revisits standard processes (Certification L1 - L3) to ensure their efficiency and adjust them if required Deep knowledge about all Service KPIs, understand how they interconnect and how to influence them. Business Judgement - understanding the market situation, customer segment, sales potential, and competition in the country. Understand customer needs and provide expected services - aligned with financial targets Experience in refrigeration service activities. Fully understand the P&L structure (from revenue to costs and absorption). Drive change by leading with example, demanding results and create a winning culture. Pro-actively take actions to improve local performance and share best-practices. Service management - lead projects on country level. Strong communication and service management skills. Time Management - any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams. Customer and service orientated - as well as a high degree of initiative and resilience. English language - advanced. Technical Education - leadership MS Office - user knowledge P&L, Operational KPI’s, revenue & GM, EHS compliance Qualifications Experience in refrigeration service activities. Fully understand the P&L structure (from revenue to costs and absorption). Drive change by leading with example, demanding results and create a winning culture. Pro-actively take actions to improve local performance and share best-practices. Service management - lead projects on country level. Strong communication and service management skills. Time Management - any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams. Customer and service orientated - as well as a high degree of initiative and resilience. English language - advanced. Technical Education - leadership MS Office - user knowledge P&L, Operational KPI’s, revenue & GM, EHS compliance #J-18808-Ljbffr
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Italy Service Manager
3 giorni fa
Assago, Italia CCR Commercial Refrigeration A tempo pienoA leading refrigeration company is seeking an Italy Service Manager to oversee service operations, drive strategy implementation, and ensure service quality. The role requires a strong background in refrigeration service activities, advanced communication skills, and a commitment to improving local performance. Candidates must possess technical leadership...
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Italy Service Manager
2 giorni fa
Assago, Italia CCR (Carrier Commercial Refrigeration) A tempo pienoOverviewRole Purpose:Implementing strategy, processes, and KPIs for best-in-class service organization with focus on operational excellence, customer experience, and resource efficiency; lead country projects for the service organization; provide guidance to country service organization and implements standardsResponsibilitiesEnsures supports to all...
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Italy Service Manager
2 giorni fa
Assago, Italia CCR Commercial Refrigeration A tempo pienoRole PurposeImplementing strategy, processes, and KPIs for best-in-class service organization with focus on operational excellence, customer experience, and resource efficiency; lead country projects for the service organization; provide guidance to country service organization and implements standardsEnsures supports to all necessary actions to meet NPS...
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Italy Service Manager
2 giorni fa
Assago, Italia CCR (Carrier Commercial Refrigeration) A tempo pienoOverview:Role Purpose:Implementing strategy, processes, and KPIs for best-in-class service organization with focus on operational excellence, customer experience, and resource efficiency; lead country projects for the service organization; provide guidance to country service organization and implements standardsResponsibilities:Ensures supports to all...
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Technician, Fleet Service
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Assago, Italia The Goodyear Tire & Rubber Company A tempo pienoAbout GoodyearFor over 125 years, Goodyear has been driving innovation and building smarter, more efficient mobility solutions. Our global teams are united by a passion for excellence, continuous improvement, and bold thinking. If you're ready to grow your career in a dynamic environment where your work truly makes an impact, this is the place for you.Why...
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Assago, Italia The Goodyear Tire & Rubber Company A tempo pienoAbout GoodyearFor over 125 years, Goodyear has been driving innovation and building smarter, more efficient mobility solutions. Our global teams are united by a passion for excellence, continuous improvement, and bold thinking. If you're ready to grow your career in a dynamic environment where your work truly makes an impact, this is the place for you.Why...
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Assago, Italia The Goodyear Tire & Rubber Company A tempo pienoAbout Goodyear For over 125 years, Goodyear has been driving innovation and building smarter, more efficient mobility solutions. Our global teams are united by a passion for excellence, continuous improvement, and bold thinking. If you're ready to grow your career in a dynamic environment where your work truly makes an impact, this is the place for you. Why...
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Assago, Italia The Goodyear Tire & Rubber Company A tempo pienoAbout GoodyearFor over 125 years, Goodyear has been driving innovation and building smarter, more efficient mobility solutions. Our global teams are united by a passion for excellence, continuous improvement, and bold thinking. If you’re ready to grow your career in a dynamic environment where your work truly makes an impact, this is the place for you.Why...
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Technician, fleet service
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Assago, Italia The Goodyear Tire & Rubber Company A tempo pienoAbout GoodyearFor over 125 years, Goodyear has been driving innovation and building smarter, more efficient mobility solutions. Our global teams are united by a passion for excellence, continuous improvement, and bold thinking. If you're ready to grow your career in a dynamic environment where your work truly makes an impact, this is the place for...
