Customer Experience Agent

3 settimane fa

Genoa, Italia Altro A tempo pieno

We offerIf you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.Whilst the role is advertised as full‑time, we can offer flexible working arrangements for this role, such as hybrid working up to a maximum of 60% of the working time, adjusted working hours, and other alternative working patterns.As Customer Experience Agent – Maternity cover you will provide services to direct customers and onboard them to the Maersk environment. Activities may include the following (but are not limited to): end‑to‑end shipping process, case management, customer onboarding and relationship management, dispute management, online assistance, cross‑selling and more.Key responsibilitiesExperience or strong interest for FCL import‑export operations.Taking responsibility for customers' experience by managing shipment processes in compliance with company procedures and regulatory requirements for both import and export, ensuring its smooth execution.Being fully responsible for customers' satisfaction, building strong relationships with them, and understanding their business, service needs, drivers, and desires with a constant focus on driving new business opportunities.Delivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives.Understanding a KPI‑oriented environment, meeting or exceeding local targets including upselling our end‑to‑end products, and identifying areas of improvement.We Are Looking ForCustomer‑centric mindset focused on delivering exceptional customer support.Excellent communication, problem‑solving, and relationship‑building skills.Good planning skills and the ability to work under pressure to meet deadlines.Basic computer literacy.Professional proficiency in English and Italian.Job location: Genoa or Milan, ItalyRelevant dataNo relocation or visa support will be provided for this position.This is a maternity cover.For your application to be accepted, please send your CV in English.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing #J-18808-Ljbffr

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