Technical Account Manager
2 ore fa
Job Schedule Full timeJob DescriptionAs Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products then come and join our team.Key ResponsibilitiesDevelop a deep understanding about the customer business/technical needs to provide technical information, guidance and supportBecome a trusted advisor by proactively guide your customers with technical recommendations and best practicesRun advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutionsTake initiatives and ownership of customer incidents to drive for timely resolutionsManage customer communications and expectations until the closure of each caseParticipate in customer conference calls or face to face customer meetingsProduce service reports to summarize service activity and performance for key stakeholdersReport Software/Hardware related issues to R&D department and assure follow-upSkills and Attributes RequirementsGood understanding of data networking protocols, specifically TCP/IP, routing and switchingHands‑on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web Application Firewall)Strong troubleshooting and solving skillsFace to face and remote customer management experiencePrevious experience in a technical support position with telco or large enterprise space.Strong interpersonal and communication skillsPrevious experience on Fortinet products is an advantageEducational and Experience RequirementsMinimum of 6 years of experience in a technical support/post‑sales roleBachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience.Fortinet certification FCP, FCSS, FCX is a distinct advantage (OR A VALID NSE4/7/7)office contract - 4 days a week in office Milan or Rome#J-18808-Ljbffr
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Technical Account Manager Architect
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Roma, Italia Wiz, Inc. A tempo pienoCome join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that...
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Strategic Technical Account Manager – Security Solutions
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Area Technical Manager
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Technical Account Manager
17 ore fa
Roma, Lazio, Italia Fortinet A tempo pienoDescriptionAs Technical Account Manager you will develop a deep understanding about the customerbusiness/technical needs that will be used to provide technical support solutions tailored to theirneeds and challenges. Your proactive guidance will help keeping the customers mission criticalenvironments healthy by identifying potential issues before they become...
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Senior Technical Account Manager
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Technical Account Manager: Data Resilience
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roma, Italia Veeam Software A tempo pienoA global data resilience firm seeks a Technical Account Manager in Rome, combining work from home with customer visits. The role requires expertise in data management, analytics, and virtualization technologies, alongside strong project management skills. Ideal candidates will have VMware or Microsoft certifications and a Bachelor's degree in technology....
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Area Technical Manager
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giuliano di roma, Italia Zoetis US A tempo pienoRole DescriptionÈ responsabile dell'area tecnica per tutto il business swine nelle aree assegnate.È il punto di riferimento dell'eccellenza tecnica di Zoetis nella propria area al servizio dei nostri clienti interni, Account Managers e Area Business Manager, ed esterni, Veterinari ed Aziende.Supporta il National Technical Manager nel training degli Account...
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Service Manager
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Roma, Italia Gruppo FOS A tempo pienoIl Gruppo FOS è un'industria tecnologica sostenibile e innovativa che promuove la cultura politécnica italiana con forte radicamento sul territorio e con ampia prospettiva internazionale. Quotata al segmento AIM di Borsa Italiana si propone al mercato con un'offerta integrata di Informatica, Elettronica, Ingegneria e Automazione. Il Gruppo opera da oltre...
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Technical Account Manager
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roma, Italia Veeam Software A tempo pienoVeeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...
