Technical Account Manager

Fortinet Madrid, Community of Madrid, Spain Join or sign in to find your next job Join to apply for the Technical Account Manager role at Fortinet Fortinet Madrid, Community of Madrid, Spain 1 month ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at Fortinet Job DescriptionAs Technical Account Manager you will develop a deep understanding about the customer Job DescriptionAs Technical Account Manager you will develop a deep understanding about the customerbusiness/technical needs that will be used to provide technical support solutions tailored to theirneeds and challenges.Your proactive guidance will help keeping the customers mission criticalenvironments healthy by identifying potential issues before they become problems and improvingthe overall customer experience via best practices and technical recommendations that willoptimize their return of investment.If you are keen in helping customers achieving their strategic objectives while working on cuttingedge security products then come and join our team.Key Responsibilities:Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and supportBecome a trusted advisor by proactively guide your customers with technical recommendations and best practicesRun advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutionsTake initiatives and ownership of customer incidents to drive for timely resolutions Manage customer communications and expectations until the closure of each case Participate in customer conference calls or face to face customer meetings Produce service reports to summarize service activity and performance for key stakeholdersReport Software/Hardware related issues to R&D department and assure follow-up Skills and Attributes Requirements:Good understanding of data networking protocols, specifically TCP/IP, routing and switchingHands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)Strong troubleshooting and problem solving skills Face to face and remote customer management experience Previous experience in a technical support position with telco or large enterprise space. Strong interpersonal and communication skills Previous experience on Fortinet products is an advantage Educational and Experience Requirements:Minimum of 6 years of experience in a technical support/post-sales role Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience.Fortinet certification FCP, FCSS, FCX is a distinct advantage (OR A VALID NSE4/7/7) Must be fluent in Italian and EnglishSeniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Computer and Network Security Referrals increase your chances of interviewing at Fortinet by 2x Sign in to set job alerts for “Technical Account Manager” roles. Greater Madrid Metropolitan Area 5 months ago Key Account Manager (KAM), in Satguru Travel Group Leganés, Community of Madrid, Spain 23 hours ago Customer Success Account Manager - CSAM - Based in Madrid (French Market) Madrid, Community of Madrid, Spain 1 day ago Madrid, Community of Madrid, Spain 1 hour ago Madrid, Community of Madrid, Spain 2 hours ago Madrid, Community of Madrid, Spain 20 hours ago Madrid, Community of Madrid, Spain 1 day ago Greater Madrid Metropolitan Area 2 days ago Madrid, Community of Madrid, Spain 2 days ago Madrid, Community of Madrid, Spain 2 weeks ago Customer Success Manager,Digital Success Madrid, Community of Madrid, Spain 1 day ago Madrid, Community of Madrid, Spain 1 week ago Greater Madrid Metropolitan Area 2 days ago Madrid, Community of Madrid, Spain 1 week ago Madrid, Community of Madrid, Spain 3 days ago Public Relations Customer Success Manager Enterprise Customer Success Manager (Global Markets) Madrid, Community of Madrid, Spain 4 days ago Madrid, Community of Madrid, Spain 2 days ago Global Payroll Customer Success Manager - EMEA Madrid, Community of Madrid, Spain 1 month ago Madrid, Community of Madrid, Spain 1 day ago Senior Customer Success Manager, Mid-Market | EMEA Madrid, Community of Madrid, Spain 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr